Julia Olshevska
San Marcos,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lick Honest Ice Creams
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Leader
Lick Honest Ice Creams
08.2021 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Lead Manager
Jeni's Ice Cream
08.2021 - 03.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Completed after shift review reports to remind supervisors of completed work.
Server
Rebel Cheese
04.2021 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Ice Cream Scooper
Carvel Ice Creams
03.2019 - 06.2021
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained cleanliness and organization in establishment.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX05.2026
Skills
- Conflict Resolution
- Team Leadership
- Verbal and Written Communication
- Cash Sales Counts
- Team Meetings
- Inventory Counts
- Safety and Sanitation Standards
- Individual and Team Goals
- Employee Relationships
- Task Delegation
- Handling Customer Complaints
- Customer Service and Satisfaction
Certification
Food Handler Certifications
TABC
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Assistant Manager
Lick Honest Ice Creams
06.2023 - Current
Shift Leader
Lick Honest Ice Creams
08.2021 - 05.2023
Shift Lead Manager
Jeni's Ice Cream
08.2021 - 03.2022
Server
Rebel Cheese
04.2021 - 06.2023
Ice Cream Scooper
Carvel Ice Creams
03.2019 - 06.2021
Bachelor of Arts - Psychology
Texas State University
Food Handler Certifications
TABC
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