Julia Palmer
Valencia,CA
Summary
Highly driven, enthusiastic, and hardworking Barista Manager with excellent communication and leadership skills. Maintains calm and proactive in a fast paced environment with a positive and infectious personality. An organized and dependable candidate with experience in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Starbucks Barista Manager
Ralphs Grocery
Valencia, CA
01.2021 - Current
- Managed a team of about 10 baristas, wrote employee schedules, made all supply and food orders multiple times a week, organized loads of product.
- Handled monthly inventory count, set up seasonal marketing items and product for launches, advertised and upsold through handwritten signs, decorations, and store announcements.
- Developed and maintained relationships with customers through above-and-beyond service.
- Handled a 160% sales increase due to neighboring stores shutting down, POS system change, and mobile order installation. I guided my team through the shift in the volume of customers and overall business. Our location is top 5 best sales in our region.
- Trained and coached over 15 new baristas and 3 baristas to a leadership role. I ensured their overall success while making the kiosk a comfortable and fun place to work.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
Shift Lead
Juice It Up
Valencia, CA
11.2019 - 04.2020
- Completed store opening procedures and balanced tills.
- Trained and coached about 3 new employees to maximize team performance.
- Responded to and resolved questions and concerns and served as an example for great customer service.
- Kept employees working productively on tasks to meet business and customer needs.
- Inventoried product on a weekly, maintaining highly accurate records for store management.
Team Member
Pieology Pizzeria Valencia
03.2019 - 10.2019
- Preparing, cooking, and serving food to guests
- Cashiering and money handling
- Customer service
- Cleaning, stocking, food preparation
Retail Team Member
Six Flags Magic Mountain Stevenson Ranch
03.2018 - 01.2019
- Cashiering and money handling
- Ensuring an upbeat and fun customer service experience
- Cleaning, organizing, checking in and stocking merchandise.
- Participated in inventory control activities such as cycle counts and stock rotation.
Education
Diploma -
Valencia High School
2019
College of The Canyons
Valencia, CASkills
- Customer Service
- Safe Food Handling
- Inventory Management
- Marketing and Promotions
- Product Recommendations
- Team Building and Leadership
- Managing Deliveries
- Hiring and Training
- Attention to Detail
- Ability to Adapt
Certification
- Certified Food Safety Manager, National Registry of Food Safety Professionals - [Expiration Date: July 28, 2027]
Timeline
Starbucks Barista Manager
Ralphs Grocery
01.2021 - Current
Shift Lead
Juice It Up
11.2019 - 04.2020
Team Member
Pieology Pizzeria Valencia
03.2019 - 10.2019
Retail Team Member
Six Flags Magic Mountain Stevenson Ranch
03.2018 - 01.2019
Diploma -
Valencia High School
College of The Canyons