Julia Palpallatoc
Sacramento,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host/Waitress
Beer Park
Las Vegas, NV
04.2023 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Answered customer questions about hours, seating, and menu information
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
Host
Bjs Restaurants Inc
Sacramento, CA
07.2021 - 12.2022
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure
- Assisted servers with food delivery during peak hours to ensure timely service for all guests
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation
Server
Rivers Edge
Sacramento, CA
03.2020 - 10.2022
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
Education
High School Diploma -
Sava High School
Sacramento, CASkills
- Customer Service
- Problem-Solving
- Customer Needs Assessment
- POS System Operation
- Conflict Resolution
- Time Management
- Cash Handling
- Team Collaboration
Certification
Food Handlers Card
Timeline
Host/Waitress
Beer Park
04.2023 - 09.2024
Host
Bjs Restaurants Inc
07.2021 - 12.2022
Server
Rivers Edge
03.2020 - 10.2022
High School Diploma -
Sava High School