Summary
Overview
Work History
Education
Skills
Continuing Education
Timeline
Generic

Julia Pantallion

Conroe,TX

Summary

Opportunity to bring my integrity and hard work to a company I can grow within. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

Work History

Move-In Coordinator

FirstKey Homes LLC
  • Collaborate with Leasing Agents to meet established leasing goals.
  • Coordinated appointments to show marketed properties.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Adhere to all local, state, and federal laws governing this industry, including the Fair Housing Act, Americans with Disabilities Act, Fair Credit Reporting Act, and any other laws pertaining to real estate or leased properties
  • Assist Leasing Agents with lead follow-up while staying compliant with the restrictions applied to non-licensed employees
  • Process applications to gather necessary documentation and uploading documents to Yardi
  • Send leases to residents for signature and upload fully executed lease to the property management software
  • Schedule move-in orientations for residents
  • Collect application fees, hold fees, and initial funds regarding applicant applications
  • Communicate any home condition feedback to the Senior Field Manager
  • Use Zendesk, Microsoft Teams, PowerBi, Fotonotes, Microsoft Dynamics, CRM, MLS/HAR, Rently
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Oversee Houston/San Antonio market over 6,500 homes along with any other markets needing help
  • Handle 30-80 move ins at a time
  • Handle escalations and urgent follow ups.

Data Entry Specialist

K12
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.
  • Identified data entry errors and reported to necessary departments.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Sent completed entries for evaluation and final approval.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Conducted audits of existing data entry processes.

Community Assistant Manager

Wan Bridge Group
  • Lease up build to rent community still under construction 342 homes
  • Yardi Voyager and Elevate Accounting System and Microsoft Dynamics
  • Rently resident management self-guided tours and smart homes
  • Handle invoices, accounts payable, rent collections, 3-day notices, balance notices, lease violations, utility billing, outreach marketing
  • Work order follow ups, keep delinquency under 1%, resident relations
  • Sparkle cleans before move ins
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Participated in community events to promote services and engage with public.
  • Monitored program performance and outcomes for successful delivery of services.
  • Partnered with local organizations to expand access to social and community services.
  • Developed and implemented training programs for staff.
  • Researched best practices and developed strategies to improve program outcomes.
  • Established and maintained relationships with key stakeholders.
  • Analyzed trends and data to inform decision-making and program development.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Provided leadership, guidance and support to staff members.
  • Vendor reconciliation, deposit accounting, notices to vacate, pre-close and close out
  • Handled leasing and assistant manager duties.

HR/Payroll and Billing

Capstone Logistics
  • Recruiting, conducting phone interviews and in-person interviews
  • Drug testing, new hire paperwork, and background checks
  • Instructed senior leaders on appropriate employee corrective steps.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Devised hiring and recruitment policies for 75-100-employees.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Recruited top talent to maximize profitability.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Coordinated technical training and personal development classes for staff members.
  • Fostered positive work environment through comprehensive employee relations program.
  • Help implement company policies, HRIS, Admin, audits, analyzing results, interpreting data
  • Payroll every Sunday on the APEX system and LORP, incentive pay, base pay, recognition spreadsheet
  • Microsoft Office and Excel
  • Set up Job fairs in person or virtually.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

Assistant Property Manager/Leasing Consultant

Allied-Orion Real Estate
  • Leasing consultant, make sure the model is ready for showing, applications, and approvals, and send files to compliance for final approval
  • Handle all rental payments
  • Resident relations, make sure calls are returned in a timely manner, work orders are complete, etc
  • Property marketing, handing out flyers, social media, calling apartment locators.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Escalated major issues to property manager for immediate remediation.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Processed security deposit refunds.
  • Posted policies and rules in common areas for tenant review.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

Associate of Applied Science - Health Administration

Colorado Christian University
Lakewood, CO
12.2019

Skills

  • Repair Planning
  • Payment Collection
  • Tenant Relations
  • Data Entry
  • Client Relations
  • Complaints Investigation
  • Market Tracking
  • Dispute Handling
  • Maintenance Oversight
  • Database Management
  • Business Development
  • Office Staffing
  • Vacancy Marketing
  • Work Planning
  • Property Tours and Inspections
  • Property Service Contract Administration
  • Tracking Operating Expenses
  • Local and State Laws
  • Affordable Housing Programs Knowledge
  • Supply Coordination
  • New Construction
  • Employee Motivation and Guidance
  • Budget Preparation
  • Performance Assessment
  • Monthly Fee and Payment Collection
  • Creative and Adaptable
  • Staff Coordination
  • Microsoft Office
  • Decision-Making
  • Customer Relations
  • Sales and Marketing
  • Operations Management
  • Critical Thinking
  • Leasing and Sales
  • Administrative Leadership
  • Staff Management
  • Multi-Family Property Management
  • Payroll Management
  • Employment Record Verification
  • Recruitment
  • Hiring and Onboarding
  • Human Resources Operations
  • Payroll Processing
  • Training Development
  • Coaching and Mentoring
  • Document Processing
  • Proofreading
  • Filing and Data Archiving
  • Word Processing

Continuing Education


  • Colorado Christian University, Bachelor’s Human Resource Management 106 credits
  • Actively pursuing Real Estate License

Timeline

Move-In Coordinator

FirstKey Homes LLC

Data Entry Specialist

K12

Community Assistant Manager

Wan Bridge Group

HR/Payroll and Billing

Capstone Logistics

Assistant Property Manager/Leasing Consultant

Allied-Orion Real Estate

Associate of Applied Science - Health Administration

Colorado Christian University

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Julia Pantallion