Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Pantino

EAST NORTHPORT,NY

Summary

Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Sosh Adriano
09.2022 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Registered guest information on database to maintain accuracy and tracking information.
  • Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Delivered exceptional service as illustrated through positive Yelp reviews.

Runner

Koullis Parpas
07.2021 - 09.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Provided excellent customer service while meeting challenging time goals.
  • Delivered correct food items to tables according to order documentation.
  • Ran errands for various employees throughout company.
  • Monitored supplies of key inventory items.
  • Directly interacted with customers to build loyalty.
  • Maintained accurate logs of all deliveries and trips.
  • Greeted customers and provided outstanding customer service.
  • Cleared tables immediately after guests left in preparation for next party.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cultivated warm relationships with regular customers.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Cleaned and sanitized food preparation and serving areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Restocked food supplies in kitchen and organized storage areas.
  • Operated cash register and processed payments from customers.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Arranged tables and chairs for special occasions and events.
  • Assisted wait staff with timely food delivery and guest requests.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored dining room inventory and replenished as necessary.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted customers with carry-out service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Processed payments for orders and provided customers with change.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Monitored dining room and bar areas for signs of overcrowding.

Front of House Employee

Adam Cohen
04.2021 - 07.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Education

High School Diploma -

Northport High School
Northport
06.2023

Skills

  • Adaptability
  • Reservation management
  • Excellent communication
  • Problem-solving abilities
  • Professional appearance
  • Organizational skills
  • Cash handling proficiency
  • Multitasking capabilities

Timeline

Front of House Employee

Sosh Adriano
09.2022 - Current

Runner

Koullis Parpas
07.2021 - 09.2022

Front of House Employee

Adam Cohen
04.2021 - 07.2021

High School Diploma -

Northport High School

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Julia Pantino