Julia Pappalardo
Crystal Lake,IL
Summary
Highly organized and data-driven professional with 4+ years of experience in project management, data analysis, and supporting student success in higher education. Proven ability to manage complex projects, ensure smooth client onboarding, and build strong relationships with internal and external partners. Passionate about ReUp's mission of helping students re-enroll and graduate.
Overview
9
9
years of professional experience
Work History
Implementation Manager
InsideTrack
07.2022 - Current
- Lead the California Reconnect project, a large-scale initiative supporting adult learners in re-enrolling and completing their education. Successfully onboarded 13 institutions so far, impacting over 15,000 students.
- Develop comprehensive implementation plans, manage timelines, resources, and risks to ensure project success.
- Foster collaboration between InsideTrack, participating higher education institutions, and nonprofit patrners.
- Manage the onboarding of new client partners for various initiatives, ensuring clear project objectives, milestones, and on-time completion.
- Develop detailed project plans with timelines, assign resources, and mitigate risks to achieve high client satisfaction.
- Manage implementations of coaching and professional services, ensuring clear project objectives, scope, milestones, and outcomes.
- Manage team roadmaps and facilitate communication across internal teams (e.g., Partner Success, Sales, Data) for seamless client onboarding.
- Develop and maintain standard documentation for the client onboarding process.
Coach
InsideTrack
06.2020 - 07.2022
- Supported student success in higher education by providing personalized coaching, analyzing engagement data, and developing strategies to address student needs.
- Built strong relationships with diverse students, empowering them to overcome challenges and achieve academic goals.
- Analyzed student engagement data and presented insights to partners, fostering collaboration.
Adult Education Navigator & Grant Coordinator
McHenry County College
10.2018 - 06.2020
- Led the development and implementation of Career Pathways Plans for adult education students, ensuring alignment with individual goals and post-secondary education aspirations.
- Managed student performance data, tracking progress against established metrics and collaborating with department chairs to identify areas for improvement.
- Developed and delivered transition workshops, managing logistics, curriculum development, and participant engagement to support successful transitions to higher education.
- Managed grant funding, ensuring compliance with program standards and timely reporting on project goals and outcomes.
- Partnered with McHenry County Workforce Network, coordinating referrals and follow-up services for WIOA training participants, contributing to program effectiveness.
Youth Crisis Intervention Case Manager
Pioneer Center for Human Services
03.2015 - 11.2016
- Provided crisis intervention and mediation for at-risk youth, building rapport and de-escalating conflict situations.
- Partnered with local schools and law enforcement to resolve conflicts, ensuring collaborative solutions.
- Developed and delivered training materials for new crisis workers, fostering effective communication and client support strategies.
Education
B.S. - Applied Sociology
Northern Illinois University
DeKalb, ILSkills
- Project Management
- Client Onboarding & Relationship Building
- Communication & Collaboration
- Data Analysis & Reporting
- Documentation & Process Improvement
- CRM & Technology Proficiency
- Attention to Detail & Data Quality Management
Timeline
Implementation Manager
InsideTrack
07.2022 - Current
Coach
InsideTrack
06.2020 - 07.2022
Adult Education Navigator & Grant Coordinator
McHenry County College
10.2018 - 06.2020
Youth Crisis Intervention Case Manager
Pioneer Center for Human Services
03.2015 - 11.2016
B.S. - Applied Sociology
Northern Illinois University