Julia Pastilong
Mario's Fishbowl
Morgantown
1
Certification
7
years of professional experience
Dedicated professional in customer service and hospitality with a focus on enhancing guest experiences through effective communication and interpersonal skills. Experienced in supervising teams and managing lifeguard staff to uphold safety regulations in aquatic settings. Committed to teamwork and safety, equipped with CPR, first aid, and water rescue skills to maintain composure during emergencies.
Work History
Front of House Server
2 Years 7 Months- Provided exceptional customer service in high-volume dining environment.
- Managed order accuracy and timely delivery during peak hours.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
Research Assistant- College of Applied Human Sciences
1 Year- Research assistant in support of Candice Brown’s dissertation titles “Investigating the psychological Determinates of Rural Volunteer firefighters Health, Occupational Performance, and resilience.
- Designed and developed Qualtrics survey to gather data on psychological determinants of rural volunteer firefighters' health and resilience
- Collaborated with research team to create and refine survey questions, enhancing clarity and relevance for targeted participants
- Prepared materials for Institutional Review Board (IRB) submission, ensuring compliance with ethical research standards.
- Assisted in the recruitment and communication with study participants
- Transcribing qualitative audio-recorded interviews with precision and confidentiality
Assistant Manager- Lifeguard
4 Years 3 Months- Trained and mentored lifeguards on emergency response techniques and customer service excellence.
- Maintained detailed records of incidents, injuries, and near-drownings for review by management and compliance purposes.
- Provided exceptional first aid care to injured patrons, minimizing potential complications through swift and accurate treatment.
- Collaborated with management to develop strategies for reducing risk factors at the facility, contributing to a safer environment for patrons.
- Tested and maintained water quality with periodic sampling.
- Monitored pool area for violations and potential hazardous situations.
Lifeguard
6 Years 3 Months- Monitored pool areas to ensure safety and compliance with regulations.
- Responded promptly to emergencies, providing first aid and rescue assistance.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Swim Lesson Instructor
6 Years 3 Months- Provided individualized instruction to enhance students' swimming techniques and safety awareness.
- Developed and implemented engaging swim lesson plans tailored to various skill levels.
- Collaborated with colleagues to refine lesson structures, improving overall student engagement.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Built strong relationships with students families, creating open communication channels for feedback on lesson quality and overall satisfaction.
Peer Advisor- College of Applied Human Sciences
4 Months- Collaborated with facility to align peer advising activities with course material
- Liaised between student and instructor to enhance communication and support
- Participated in class and small group discussions to clarify course material and invoke critical thinking
- Supported student learning and academic success by clarifying course concepts
- Collaborated with facility to align peer advising activities with course material
Education
Bachelor of Science - Sport, Exercise, & Performance Psychology
- Awards: Dean’s List Fall 2022, Spring 2024, and Fall 2025 President’s List Fall 2024, Spring 2025, and Spring 2026
- GPA: 3.73
Bachelor's of Multidisciplinary - Applied Human Science
Skills
Customer service
Multitasking
Time management
Teamwork and collaboration
Organizational skills
Problem-solving abilities
Multitasking
Excellent communication
Certification
- CITI Human Research Nov 2024
- CITI Social and Behavioral Research investigators Nov 2024
- CITI Social and Behavioral Responsible Conduct of Research March 2025
- American Red Cross CPR, AED, and First Aid Jun 2019 – Present
Timeline
Research Assistant- College of Applied Human Sciences
WVU
01.2025 - 01.2026Read More
Peer Advisor- College of Applied Human Sciences
WVU
01.2025 - 05.2025Read More
Front of House Server
Mario's Fishbowl
01.2024 - CurrentRead More
Assistant Manager- Lifeguard
BOPARC
05.2021 - 08.2025Read More
Lifeguard
BOPARC
05.2019 - 08.2025Read More
Swim Lesson Instructor
BOPARC
05.2019 - 08.2025Read More
West Virginia University (WVU)
Bachelor of Science from Sport, Exercise, & Performance Psychology
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West Virginia University
Bachelor's of Multidisciplinary from Applied Human Science
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