Julia Paulig

• Conduct psychosocial assessments to evaluate the emotional, social, and financial needs of patients and families, providing individual and family counseling to support coping with cancer diagnoses, treatment challenges, and end-of-life issues.
• Partner with the medical team to develop tailored care plans addressing both the medical and psychosocial needs of patients, ensuring access to resources, and helping patients navigate treatment adherence barriers. Patient Advocacy & Resource Connection: Advocate for patients by facilitating access to critical resources such as financial assistance, community support services, and specialized healthcare needs.
• Educate patients and families on coping strategies, self-care, and cancer treatment management, empowering them with knowledge to enhance their emotional well-being.
• Provide compassionate end-of-life support, facilitate advanced care planning, and assist in grief counseling, ensuring the emotional comfort of patients and their loved ones.
• Work closely with the interdisciplinary team to share insights on patients’ psychosocial health, offering a holistic approach to cancer care that prioritizes both medical and emotional needs.

• Conducted mental health screenings for homeless individuals, identifying key needs and contributing to personalized care plan development.
• Collaborated with multidisciplinary teams to improve healthcare delivery and client outcomes, ensuring coordinated care for complex cases.
• Accurately documented client data using EPIC EMR, ensuring compliance with healthcare regulations and maintaining data integrity.
• Performed biopsychosocial assessments to develop tailored care strategies, addressing immediate and long-term client needs.
• Implemented standardized mental health assessment protocols, improving diagnostic accuracy and treatment planning for homeless clients.
• Facilitated care coordination between healthcare professionals, creating integrated support strategies for complex client cases.
• Streamlined EPIC EMR documentation processes, enhancing the efficiency and accuracy of client progress tracking.
• Developed personalized intervention strategies based on comprehensive biopsychosocial evaluations, ensuring holistic care.
• Utilized evidence-based assessment techniques to inform client care and improve outcomes through collaboration with healthcare specialists.
• Partnered with interdisciplinary teams to create individualized treatment plans, addressing unique challenges in complex client cases.

• Greets patients and registers them on computer system.
• Coordinates and trains new Patient Service Coordinators.
• Acts as a resource for patients and staff with business office-related questions/problems requiring solutions.
• Conducted assessments of patients in a fast-paced medical facility, prioritizing care based on severity of symptoms and medical history, while coordinating with medical staff and promptly alerting them to critical cases for timely intervention.
• Books appointments utilizing computer system and confirms and/or makes any changes to demographic information and notifies patient of account balance.
• Review charges in the Charge Review Work Queue for accuracy.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Ensures appropriate paperwork is complete and up-to-date.
• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
• Prints face sheets, receipts, and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Books follow-up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Follows the core competencies set forth by the Company, which are available for review on CMS web.
• Completes paperwork and processes end-of-day deposits and reports.
• Processes onsite release of information requests.

• Answer members' questions about billing, premiums, policy information, PCP changes, and benefits.
• Worked with multiple systems to pull information for members.
• Streamlined Medicare enrollment processes, reduced resolution time, and maintained excellent quality scores while managing high call volumes.
• Analyzed customer feedback patterns to identify service gaps, implemented solutions, and enhanced Medicare member experience.

• Communicate with guests about check-in/out procedures.
• Maintain calendar.
• On call for guests who have questions or concerns.
• Final staging and clean up before guests check in.
• Restock necessities. Explains house rules to guests.
• Coordinates with cleaners and maintenance.

•Communicated product value, quality, and style to educate and entice potential customers.

•Provided customer service using extensive knowledge of latest trending items

•Rang up customers by processing cash and credit payments

•Built and brought floorsets to life

•Showed understanding of diverse customers' personal styles and preferences when offering product advice.

•Engaged, educated, and befriended customers to deliver amazing shopping experience.

•Achieved competitive brand placements at retail locations for existing and new products.

• Organized and stocked merchandise to keep necessary levels for sales demand.

• Helped children develop responsibility for their choices.
• Developed bilingual abilities in English through immersive conversation and activities.
• Assisted older child in violin practice.
• Transported children to and from school, medical appointments and extra-curricular activities.