Julia Perez
TX
Summary
Accomplished Occupancy Manager at Prak Property Management Inc., Excel in property management and problem-solving, enhancing operational efficiency and tenant satisfaction. Leveraged RealPage Unified Platform and exceptional communication skills to reduce vacancies and operational costs, and achieving higher retention rates. Demonstrated expertise in maintaining compliance and fostering strong owner and tenant relationships.
Overview
6
6
years of professional experience
Work History
Occupancy Manager
Prak Property Management Inc.
01.2020 - Current
- Monitored compliance with local regulations, minimizing risk of fines or legal action against the property owner.
- Managed rent collection process diligently by enforcing late fee policies consistently across all tenants when required.
- Negotiated favorable contracts with vendors for services such as landscaping, cleaning, and security, while reducing operational costs.
- Developed strong relationships with property owners, resulting in higher retention rates and minimized vacancies.
- Optimized the use of property management software to streamline administrative tasks and improve overall efficiency.
- Established clear communication channels between management, staff, and tenants for seamless operations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state, and federal regulations.
- Preformed R.E.A.C (Real Estate Assessment Center) inspection along wit HUD (Housing and Urban Development) inspection personnel. Additionally, preformed NSPIRE inspections that have taken the place of R.E.A.C. inspections.
- Participated in MOR (Management Occupancy Review) with HUD staff and scored a Superior (highest level of accomplishment).
- Participated in HOME inspections though the City of San Antonio and provide quarterly reports to the City.
- Collaborated with maintenance teams to ensure timely completion of repairs and unit turnovers, reducing vacancy periods.
- Proficient with HUD Section 8 standards and regulations. Proficient with EIV requirements and maintaining Cyber Awareness on an annual basis. Proficient with Fair Housing rules and Title VI of the Civil Rights Act of 1964.
Boutique Owner
Gypsy Jules
07.2018 - 12.2019
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Organized special events to attract new customers including trunk shows and seasonal launch parties.-and-greets
- Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
- Facilitated efficient order processing, shipment tracking, and returns management to maintain customer satisfaction levels.
- Created an appealing store atmosphere through strategic layout design, ambient music selections, and enticing window displays.
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Bachelor of Arts - Public Administration
The University of Texas At San Antonio
San Antonio, TX12.2015
Skills
- Property Management
- RealPage Unified Platform
- Space Planning
- Building operations
- Asset Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Customer service-focused
- Tenant relations
- Organizational Skills
- Property tours and inspections
- Microsoft Office
- Leasing and sales
- Multi-family property management
- Data Entry
- Self Motivation
- Maintenance knowledge
- Fair housing mandates
- Social Media Engagement
- Monthly Fee and Payment Collection
- Administrative Leadership
- Maintenance Management
- Payment Collection
- Deposits Management
- Tenant Eligibility Determination
- Database Management
- Friendly, Positive Attitude
- Customer Service
- Computer Skills
Timeline
Occupancy Manager
Prak Property Management Inc.
01.2020 - Current
Boutique Owner
Gypsy Jules
07.2018 - 12.2019
Bachelor of Arts - Public Administration
The University of Texas At San Antonio
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