Julia Perkins
Overland Park,KS
Summary
Dedicated and compassionate customer service professional with extensive experience in the veterinary industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain patient care and client satisfaction, and contribute to company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Services Representative & Patient Advocate
Mariposa Veterinary Wellness Center
06.2016 - Current
- Provide exceptional customer service to clients in a fast-paced environment
- Manage multiple tasks while maintaining high standards of customer service
- Develop and maintain positive relationships with clients by providing timely, accurate, and compassionate assistance to their inquiries or problems
- Receive and respond to high-volume incoming calls and emails in a timely manner
- Assist clients with a multitude of needs including but not limited to: appointment scheduling for wellness exams, triage calls for sick patients, requests for medical records, medication refill requests
- Maintain clinic marketing materials and client education documents
- Update medical records and lab results
- Assist management in the interviewing and hiring process of Client Service Representatives
- Train and lead new Client Service Representatives
- After life assistance: arrangements for cremation, sympathy cards, keepsake items.
Flow Practitioner
Flowtrition
04.2014 - Current
- Flowtrition - also known as Flow - is a unique form of adjustment that utilizes light touches along the spine, allowing for the integration of life experiences stored in the body as tension
- It is a means of getting out of a prolonged state of protection and survival, and into a natural state of ease and growth, allowing the body the opportunity to make changes from within
- Some of the common changes Flow clients have observed are: Improved ability to handle stress - Less pain - Better sleep - More energy - Increased flexibility and better posture - Overall improved quality of life
Assistant General Manager
Petland
09.2014 - 11.2015
- Manage staff of 30+ employees from multiple departments; general duties include scheduling, hiring, orientation, training, and termination
- Key holder responsibilities including opening and closing the store, balancing registers, cash deposits, and generate daily sales reports
- Process customer financing applications, create contracts, and submit for funding
- Conduct motivational sales meetings and training
- Implemented new policies and procedures to increase productivity, efficiency, store appearance, and team morale
- Create store signage - advertising specials, product details, animal information, etc
- Merchandising
- Animal husbandry of puppies, kittens, small mammals, exotic birds, reptiles, fish
- Educate customers on animals and animal care products
- Customer sales and service
- Cash handling.
Administrative Assistant/Customer Service
Brown Transfer
08.2010 - 07.2014
- Secretarial support for account executives and terminal manager
- Provide daily shipment reports and freight bills to customers
- Generate weekly and monthly service effectiveness reports for several major corporate accounts
- Maintain hard and electronic records of bills of lading and delivery receipts
- Compose rate quotes for customers
- Schedule freight pick up requests, trace shipments and confirm deliveries
- General office duties including data entry, filing, faxing and receptionist duties
- Maintain office supplies.
Administrative Assistant/Customer Service
Dugan Truck Line
11.2007 - 08.2010
- Secretarial support for account executives and director of sales
- Compose rate quotes and pricing proposals
- Provide daily shipment reports and freight bills to major corporate accounts
- Generate weekly and monthly effectiveness reports
- Schedule freight pick up requests, trace shipments and confirm deliveries
- General office duties including data entry, filing, faxing and receptionist duties.
Store Manager
Petland
05.2006 - 11.2007
- Lead Pet Counselor duties
- Manage staff of 30+ employees from all departments, including scheduling, payroll, hiring, training, and advancement
- Purchasing and merchandising
- Public relations, including managing community outreach program
- Assisted in opening new stores
- Maintained a 20-30% average revenue increase by period from 2005 to 2007
- Conducted motivational sales meetings and training in multiple store locations
- 2006 Petland Store of the Year Nominee (Olathe, KS)
- 2006 Nicholas Alexander Award Winner (Independence, MO)
- 2007 Petland Store of the Year Nominee (Independence, MO)
- 2007 Vanguard Award Winner (Joplin, MO).
Lead Pet Counselor
Petland
02.2006 - 05.2006
- Pet Counselor duties
- Maintained top individual sales
- Managed other Pet Counselors
- Key holder responsibilities including store opening and closing procedures, and supervising staff
- Assisted store manager in hiring and training employees.
Pet Counselor
Petland
12.2005 - 02.2006
- Customer sales and service
- Animal husbandry of puppies, kittens, small animals, exotic birds, reptiles, fish
- Educated customers on animals and animal care products
- Cash handling.
Skills
- Microsoft Office (10 years)
- Avimark (7 years)
- RoadVision (7 years)
- Strong organizational skills
- Great attention to detail
- Efficiency focused
- Excellent multitasking skills
- Professional phone etiquette
- 60 WPM
- 10 Key Data Entry
- Animal Care
- Store Management Experience
- Freight Experience
- Customer Support
Certification
Fear Free (10/2017 to Present)
Timeline
Client Services Representative & Patient Advocate
Mariposa Veterinary Wellness Center
06.2016 - Current
Assistant General Manager
Petland
09.2014 - 11.2015
Flow Practitioner
Flowtrition
04.2014 - Current
Administrative Assistant/Customer Service
Brown Transfer
08.2010 - 07.2014
Administrative Assistant/Customer Service
Dugan Truck Line
11.2007 - 08.2010
Store Manager
Petland
05.2006 - 11.2007
Lead Pet Counselor
Petland
02.2006 - 05.2006
Pet Counselor
Petland
12.2005 - 02.2006
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