Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
References
Timeline
Generic

Julia Perron

Relocating To Chelan County

Summary

Ambitious professional with a wide range of knowledge and experience. Demonstrated history of increasing customer satisfaction, revenue, and quality employee retention. Highly skilled in customer service, management, problem-solving, communication, and critical thinking. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a passion for building relationships, cultivating partnerships, and growing businesses.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Manager

Active Enterprises, Inc
Long Beach
10.2024 - Current
  • Handling day-to-day operations, scheduling, routing, and billing for a busy propane service, delivery, and RV supply company.
  • Ordering, pricing, and assembling merchandise for the retail store, coordinating supplies and deliveries with scheduled jobs, and filling propane bottles on-site.
  • Responding to customers in a timely and professional manner, and assisting customers in determining their needs for propane installation services.
  • Payroll, timekeeping, website creation and management, inventory, and marketing.
  • Assisting in the development of operational strategies to ensure efficient, productive operations.

Front of House Lead

Peninsula Golf Course and the Cove Restaurant
Long Beach
11.2023 - 11.2024
  • Guiding the front-of-house staff as lead server, assisting in developing and implementing a training program, encouraging teamwork, handling conflicts between staff, and fostering a positive work ethic and environment among the team.
  • Analyzing metrics and adjusting strategy, scheduling accordingly, contributing to the creation of events and specials, and assisting in catering.
  • Directing staff on proper presentation, labeling, and food safety, updating our food and beverage menus, and holding weekly meetings to ensure alignment with company goals and values, as well as managing food, beverage, and supply inventory.
  • Handled customer queries and complaints, ensuring satisfactory resolution.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed reservations and seating arrangements efficiently.
  • Facilitated smooth communication between kitchen staff and front-of-house team.

Realtor

Coldwell Banker Bain
Mercer Island
10.2017 - 06.2024
  • Providing competent real estate services to clients, successfully negotiating and coordinating transactions from start to close on their behalf, guiding buyers in finding properties to meet their unique wants and needs, guiding sellers to make their listings as attractive as possible, and hosting open houses.
  • Analyzing market data, appropriately pricing and marketing homes, researching zoning regulations for specific areas when preparing property listings, executing complete and thorough purchase and sales agreements, meeting strict deadlines, keeping timely communications with all parties involved, and working alongside title and escrow, lenders, inspectors, appraisers, photographers, and contractors.
  • Keeping up with changes in the industry through continuing education and team meetings.

Resort Manager

Silver Beach Resort
Rimrock
03.2022 - 10.2023
  • Managing all aspects of operations at a lakeside resort with 18 motel rooms, a conference room, 100 campsites, rental trailers, rental cabins, a general store, an espresso bar, a restaurant, moorage, and kayak/boat rentals.
  • Improving customer satisfaction, reviews, local reputation, revenue, quality of service, employee retention, and morale with excellent customer service management, and attention to detail..
  • Recruiting, hiring, and training a quality team in a remote location with a small workforce, conducting and coordinating regular safety meetings and first aid training.
  • Building relationships with our distributors, fostering, and maintaining relationships with the U.S. Forest Service, Washington Department of Fish and Wildlife, County Fire Marshal, County Building Department, L&I, and all other related government entities, ensuring compliance with said entities.
  • Hands-on motel, restaurant, and store operation, ordering, scheduling, reservation management, guest communications, housekeeping, groundskeeping, running the espresso counter, and entering and pricing inventory.
  • Social media management, website operation, payroll through QuickBooks, collecting rent, overseeing, and assisting in maintenance, keeping the owner appraised of any pressing issues.

Remodel Crew

Blue Gem Construction
11.2016 - 03.2022
  • Finding suitable properties, demolition, planning and designing, insulation, drywall, landscaping, patio and deck construction, painting, assisting in roofing, reinforcing structures, fencing, placing gutters, and cleaning were a few of my responsibilities, among other tasks.

Local Operations Manager

Vacasa
Cle Elum
10.2018 - 10.2019
  • Overseeing day-to-day operations for 30 vacation home rentals located variably between Snoqualmie Pass and Quincy, WA.
  • Ensuring the safety and compliance of all homes, conducting monthly inspections, troubleshooting customer issues, scheduling maintenance and contractors, and recruiting seasonal contractors to maintain snow and ice removal, and landscaping.
  • Scheduling and managing housekeepers, housekeeping, inspections, deep cleaning, recruiting, and training new staff.
  • Building and maintaining owner relationships, meeting with potential homeowners to encourage partnering with the company, guest satisfaction follow-up, and working with online management software to track all reservations, pricing, payments, maintenance, and so forth.
  • Our region's portfolio doubled in size under my management. Assisting with new acquisitions and transitional phases for the company.

Operations Manager

Kamei Resort and Campground
Manson
04.2016 - 10.2017
  • Managing day-to-day operations at a fishing resort.
  • Taking reservations and payments, guest communications, operation of the general store, inventory, boat and firepit rentals, maintaining cleanliness of restrooms, cabins, and grounds, landscaping, painting, advertising, hiring, and training employees.

Server/Bartender

Time Out Saloon
Kittitas
09.2014 - 12.2015
  • Welcome and seat guests, accurately take orders, bartending, serving, maintaining cleanliness of the establishment, cash management, open and close the establishment regularly.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Head of Housekeeping

Aspen Circle Apartments
Ellensburg
05.2014 - 11.2014
  • Painting, assisting in laminate floor replacement, vacuuming and shampooing carpets, deep cleaning appliances, moving furniture and cleaning beneath, washing windows and mirrors, deep cleaning bathrooms, trim and baseboards, replacing light fixtures and bulbs, etc.

Nanny

Private Family Home
Ellensburg
05.2012 - 07.2014
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Read stories aloud to the children and engaged them in creative play activities.
  • Followed routines to foster stability and structure in children's lives during parental absences.

Esthetician/Receptionist

Dahlia Salon
Ellensburg
07.2011 - 07.2014
  • Greeting clients, explaining and performing treatments, maintaining clean and compliant facilities, ensuring client satisfaction.
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.
  • Built positive client relationships through attention to detail and centering treatments around the clients' personal wants and needs.
  • Demonstrated proper use of all products to ensure client satisfaction with results.
  • Set up patient rooms and sterilized equipment.
  • Managed scheduling conflicts efficiently while maintaining excellent customer service levels.

Database Entry

Executive Media Corporation
Ellensburg
12.2008 - 07.2010
  • Performed database entry updates to keep information current.
  • Reviewed source documents for accuracy prior to database entry or query resolution.
  • Performed data entry duties into various databases as required by executive staff members.

Education

WA Real Estate License - Real Estate

Rockwell Institute
Bellevue, WA
09.2017

WA Esthetician License - Esthetics

Bluestone Academy
Ellensburg, WA

High school diploma or GED -

Ellensburg High School
Ellensburg, WA
06-2010

Skills

  • Operational management
  • Inventory management
  • Customer service
  • Payroll administration
  • Employee training
  • Team building
  • Marketing management
  • Conflict resolution
  • Problem solving
  • Decision-making
  • Business development
  • Strategic thinking
  • Team motivation
  • Verbal and written communication
  • Microsoft Office expertise
  • Customer relationship management (CRM)
  • Consulting
  • Customer relations
  • Money handling
  • Business administration
  • Adaptability and flexibility
  • Customer rapport
  • Coaching and mentoring

Certification

  • MAST Permit
  • WA State Food Worker Card
  • Real Estate License
  • First Aid Certification
  • Driver's License

Additional Information

My expertise is found in improving quality of service, building rapport with customers and employees through authenticity, genuine care, connection and attention to detail, subsequently improving public image and revenue. My determination, persistence, resourcefulness and drive for constant improvement allow me to excel through adversity. I lead by example and am happy to do the difficult or dirty work, inspiring my co-workers and employees to strive for excellence with a positive attitude. "I don't know" is not in my vocabulary, however "I don't know, let me find out" is something that I live by. I am a quick learner with an analytical mindset, making me generally capable of jumping in and helping in versatile roles.

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Assistant Manager

Active Enterprises, Inc
10.2024 - Current

Front of House Lead

Peninsula Golf Course and the Cove Restaurant
11.2023 - 11.2024

Resort Manager

Silver Beach Resort
03.2022 - 10.2023

Local Operations Manager

Vacasa
10.2018 - 10.2019

Realtor

Coldwell Banker Bain
10.2017 - 06.2024

Remodel Crew

Blue Gem Construction
11.2016 - 03.2022

Operations Manager

Kamei Resort and Campground
04.2016 - 10.2017

Server/Bartender

Time Out Saloon
09.2014 - 12.2015

Head of Housekeeping

Aspen Circle Apartments
05.2014 - 11.2014

Nanny

Private Family Home
05.2012 - 07.2014

Esthetician/Receptionist

Dahlia Salon
07.2011 - 07.2014

Database Entry

Executive Media Corporation
12.2008 - 07.2010

WA Real Estate License - Real Estate

Rockwell Institute

WA Esthetician License - Esthetics

Bluestone Academy

High school diploma or GED -

Ellensburg High School

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Julia Perron