Julia Peterson
Murphy,NC
Summary
Proven leader in laboratory management with a track record of enhancing operational efficiency at Cherokee County Health Department. Expert in maintaining compliance and implementing quality controls, coupled with exceptional customer service skills. Achieved significant reductions in sample analysis turnaround time. Skilled in team collaboration and decision-making, ensuring high standards of laboratory work competency and equipment maintenance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Laboratory Manager
Cherokee County Health Department
08.2005 - 08.2024
- Kept laboratory in compliance with applicable guidelines and laws.
- Set and oversaw quality assurance guidelines for laboratory work.
- Managed a team of technicians, ensuring adherence to safety protocols and proper handling of lab equipment.
- Coordinated staff training programs to keep abreast of advances in scientific knowledge relevant to the field.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Reduced turnaround time for sample analysis through effective scheduling and prioritization of tasks.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Managed budgets for the laboratory, ensuring cost-effective use of funds while meeting operational goals.
- Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
- Managed operational documents and produced reports detailing activities.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Maintained excellent customer service and positive attitude.
- Developed lasting relationships with clients through exceptional customer service skills.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Enhanced store reputation through exceptional customer service and friendly interactions.
- Analyzed customer feedback and provided solutions to improve customer service.
Phlebotomist
Murphy Medical Center
07.2001 - 08.2005
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Education
High School Diploma -
Andrews High School
Andrews, NCSkills
- Ethics and integrity
- Standard Operating Procedures
- Employee Supervision
- Laboratory Management
- Equipment Maintenance
- Quality controls
- Laboratory work competency
- Procedure Monitoring
- Customer Service
- Time Management
- Multitasking
- Computer Skills
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Self Motivation
- Decision-Making
- Team Collaboration
Timeline
Laboratory Manager
Cherokee County Health Department
08.2005 - 08.2024
Phlebotomist
Murphy Medical Center
07.2001 - 08.2005
High School Diploma -
Andrews High School
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