Summary
Overview
Work History
Education
Skills
Timeline
Julia Phillips

Julia Phillips

Freehold,NJ

Summary

Empathetic and detail-oriented professional with strong experience in customer service, administrative support, and client communication. Skilled in managing high volumes of inquiries via phone, email, and in-person interactions while maintaining quality standards and accurate documentation. Proven ability to handle sensitive concerns, explain procedures clearly, and collaborate across teams to resolve issues. Dedicated to client satisfaction and committed to upholding company policies and procedures.

Overview

6
6
years of professional experience

Work History

Barber

Sport Clips
Middletown, New Jersey
01.2025 - Current

• Delivered tailored grooming services while educating clients on products and styles.

• Built lasting client relationships through exceptional service and active listening.

• Managed bookings, inventory, and payment transactions with accuracy.

• Regularly exceeded product sales goals through consultative upselling.

Private Barber

Myself
Freehold, New Jersey
08.2024 - 01.2025
  • Welcomed customers and conducted personalized consultations to assess their needs and preferences.
  • Delivered exceptional customer service by promptly addressing questions, concerns, and feedback.
  • Maintained clear and friendly communication to ensure a positive and engaging customer experience.

Hairstylist

The Hair Lounge Malta
Marlboro, New Jersey
10.2022 - 08.2023

• Consulted with clients to recommend personalized beauty treatments.

• Increased product sales through education and trust-building with clients.

• Handled appointments and walk-ins efficiently while ensuring top-tier service.

Barber

City Master Barbers
Marlboro, NJ
11.2019 - 10.2022

• Delivered grooming services tailored to client preferences while promoting retail products.

• Built strong client relationships through consistent service and active listening.

• Handled scheduling, payment processing, and inventory management.

Education

Cosmetology License -

Monmouth County Vocational School , Neptune City, NJ
06-2019

High School Diploma -

Freehold Borough High School, Freehold, NJ
06-2018

Skills

Client Relationship Management

Product & Service Upselling

Communication & Empathy

Administrative & Scheduling Skills

Problem Solving & Conflict Resolution

Attention to Detail & Accuracy

Timeline

Barber - Sport Clips
01.2025 - Current
Private Barber - Myself
08.2024 - 01.2025
Hairstylist - The Hair Lounge Malta
10.2022 - 08.2023
Barber - City Master Barbers
11.2019 - 10.2022
Monmouth County Vocational School - Cosmetology License ,
Freehold Borough High School - High School Diploma,

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