Julia Placido
Holmes,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Nanny
Private Residence
01.2023 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping and eating for children.
VOE Processor
Xactus LLC
04.2021 - 01.2023
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
Front Desk Supervisor
Red Roof Inn
08.2018 - 04.2021
- Scheduled and assigned daily work and activities for team members.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Front Desk Agent
Red Roof Inn
02.2017 - 08.2018
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Collected room deposits, fees, and payments.
Cashier, Electronic/Layaway Associate
K-Mart
09.2015 - 02.2017
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Skills
- Customer Service
- Detail Oriented
- Flexibility
- Good communication skills
- Great teamwork
- Call Triaging
Timeline
Nanny
Private Residence
01.2023 - Current
VOE Processor
Xactus LLC
04.2021 - 01.2023
Front Desk Supervisor
Red Roof Inn
08.2018 - 04.2021
Front Desk Agent
Red Roof Inn
02.2017 - 08.2018
Cashier, Electronic/Layaway Associate
K-Mart
09.2015 - 02.2017