Julia Polak
Baltimore,MD
Summary
Julia has demonstrated a creative and quick learning mindset through experience working as a host and social media specialist. The experience as a host enabled Julia to develop excellent communication skills, which includes greeting guests, taking orders, and providing excellent customer service. As a social media specialist, Julia has honed skills in content creation, graphic design, and analytics. Continuously seeking to improve skills and stay up-to-date with the latest trends, Julia is a quick learner with a hardworking and dedicated mindset. Julia is passionate about providing the best possible experience for guests and followers alike.
Overview
1
1
year of professional experience
Work History
Social Media Specialist
White Oak Hospitality
01.2023 - 07.2023
- Increased customer engagement through social media.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Conducted daily updates to social media profiles to boost company online presence.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Met multiple deadlines using strong task prioritization skills.
- Tracked and capitalized on emerging industry trends to boost campaign performance.
- Tracked key performance indicators to measure success of campaigns.
Host
White Oak Hospitality
08.2022 - 07.2023
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Assisted managers with quickly resolving service- and food-related issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
Associate of Arts - Business Administration
The Community College of Baltimore County
Catonsville, MD10.2023
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD05.2021
Skills
-Social Media Manager:
Content creation and curation
Social media analytics
Social media strategy development and execution
Community management
Strong writing skills
Creative problem-solving
-Host:
Excellent communication skills
Multitasking abilities
Customer service
Attention to detail
Conflict resolution
Time management
Languages
Polish
Native or Bilingual
Timeline
Social Media Specialist
White Oak Hospitality
01.2023 - 07.2023
Host
White Oak Hospitality
08.2022 - 07.2023
Associate of Arts - Business Administration
The Community College of Baltimore County
High School Diploma -
Parkville High School & Center For Math/Science