Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
Julia Poliner

Julia Poliner

Summary

Friendly customer service worker experienced working in diverse work environments. Successfully surveying security, handling money, and serving clean food products. Genuine people-person successfully mediating various disputes.

Overview

3
3
years of professional experience

Work History

Event Security Guard

The Worcester Palladium
09.2023 - Current
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
  • Provided a secure environment for attendees by implementing strict access control measures at entry points.
  • Collaborated with local law enforcement agencies to ensure seamless coordination in case of emergencies or criminal activities.
  • Responded quickly and effectively to various security issues, resolving conflicts and disturbances professionally.
  • Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols.
  • Trained new personnel on company policies, procedures, and best practices in event security operations.
  • Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
  • Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
  • Coordinated with emergency medical services during incidents requiring medical attention, ensuring prompt response and support for affected individuals.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Cashier/Food Server/Cleaner/Stocker

Littel Acres Farmers Market
05.2021 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Mentored new employees on cashier and serving duties and best practices, improving overall staff performance.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Streamlined order-taking process for faster service and increased table turnover rate.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.

Food Service Worker

Patty Cakes Bakery
03.2022 - 05.2022
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Cleaned and organized kitchen, dining and service areas.

Education

Psychology

Clark University
Worcester, MA
05.2027

High School Diploma -

Glastonbury High School
Glastonbury, CT
06.2023

Skills

  • Knowledge of Supervisory Concepts
  • Customer Service
  • Working Quickly
  • Fast-Paced Environment
  • Working With Diverse People
  • Positive Attitude
  • Productivity and Efficiency
  • Product Restocking
  • Customer Assistance
  • Cash Handling

Hobbies

  • Electric bassist
  • Baking/cooking
  • Drawing
  • Reading

Timeline

Event Security Guard

The Worcester Palladium
09.2023 - Current

Food Service Worker

Patty Cakes Bakery
03.2022 - 05.2022

Cashier/Food Server/Cleaner/Stocker

Littel Acres Farmers Market
05.2021 - Current

Psychology

Clark University

High School Diploma -

Glastonbury High School

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Julia Poliner