Julia Politi
Canton
Summary
I am a hardworking professional with 10 years of experience in excelling in different aspects of a successful office. I excel in supplier relationship management and inventory monitoring. I have a proven track record of being heavily reliable, and trusted to be given new and challenging responsibilities. I have strong multi-tasking abilities and a commitment to exceptional customer service drive successful outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Buyer
Michigan Pneumatic Tool
06.2022 - Current
- Coordinated procurement activities to optimize supply chain efficiency and reduce lead times.
- Analyzed market trends and supplier performance to inform purchasing decisions.
- Developed and maintained relationships with key suppliers to ensure quality and reliability.
- Negotiated pricing and terms with vendors, achieving cost savings on essential materials.
- Monitored inventory levels and initiated reordering processes to prevent stockouts.
Cosmetologist
Reflection Hair Studio
01.2017 - 06.2018
- Provided personalized consultations to clients, assessing needs and recommending suitable services.
- Executed various hair treatments, including coloring, cutting, and styling with precision.
- Assisted in product selection for clients, enhancing their overall experience and satisfaction.
- Educated clients on proper hair care techniques, promoting long-term maintenance strategies.
- Developed strong client relationships through exceptional service and follow-up communications.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Customer Service Representative
Glass and Mirror Craft
06.2021 - 05.2022
- Provided exceptional customer support, resolving inquiries with efficiency and professionalism.
- Assisted customers in selecting the correct glass type needed for commercial projects. I learned how to do CAD drawings to map out exactly what they needed.
- Managed order processing and tracking, maintaining accurate records throughout the entire project.
- Collaborated with team members to enhance better service of ordering, producing, and delivering to our customers.
- Trained new employees on operational procedures and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Sales Associate
Comcast
06.2018 - 06.2021
- Assisted customers with product inquiries and service upgrades, enhancing overall experience.
- Educated customers on promotions and services, driving engagement and retention efforts.
- Collaborated with team members to maintain team sale's goals.
- Handled customer complaints professionally, resolving issues to uphold company reputation.
- Participated in training sessions to stay updated on new products and policies, improving service delivery.
- Contributed to team sales goals through proactive communication and customer relationship building efforts.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Receptionist
Lesprit Academy
05.2016 - 03.2018
- Coordinated procurement activities to optimize supply chain efficiency and reduce lead times.
- Analyzed market trends and supplier performance to inform purchasing decisions.
- Developed and maintained relationships with key suppliers to ensure quality and reliability.
- Negotiated pricing and terms with vendors, achieving cost savings on essential materials.
- Monitored inventory levels and initiated reordering processes to prevent stockouts.
Education
Franklin High School
Livonia, MI05.2015
Skills
- Purchase order management
- Relationship building
- Multi-tasking strength
- Supplier relationship management
- Inventory monitoring
- Customer service
Timeline
Buyer
Michigan Pneumatic Tool
06.2022 - Current
Customer Service Representative
Glass and Mirror Craft
06.2021 - 05.2022
Sales Associate
Comcast
06.2018 - 06.2021
Cosmetologist
Reflection Hair Studio
01.2017 - 06.2018
Receptionist
Lesprit Academy
05.2016 - 03.2018
Franklin High School