Julia Proper
Customer Service
Colorado Springs,CO
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Charlotte Russe
03.2023 - 05.2024
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Optician
Americas Best Contacts And Eyeclasses
02.2022 - 02.2023
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Sales Associate
Charlottes Web CBD
06.2021 - 01.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Assistant Manager
Rue 21
11.2018 - 05.2021
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Sales Associate Supervisor
Claires
11.2017 - 12.2018
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Fostered rapport between associates through incentives like friendly competitions which led to heightened motivation among team members.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Streamlined store operations by optimizing staff schedules, reducing overhead costs, and identifying inefficiencies.
Receptionist
Great Clips
09.2016 - 04.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Resolved customer problems and complaints.
Education
High School Diploma -
Ponderosa High School
Parker, CO 05.2001 - 05.2018
Skills
Operations Management
undefinedTimeline
Assistant Manager
Charlotte Russe
03.2023 - 05.2024
Optician
Americas Best Contacts And Eyeclasses
02.2022 - 02.2023
Sales Associate
Charlottes Web CBD
06.2021 - 01.2022
Assistant Manager
Rue 21
11.2018 - 05.2021
Sales Associate Supervisor
Claires
11.2017 - 12.2018
Receptionist
Great Clips
09.2016 - 04.2017
High School Diploma -
Ponderosa High School
05.2001 - 05.2018