Julia Proper
Customer Service
Colorado Springs,CO
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Charlotte Russe
03.2023 - 05.2024
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Optician
Americas Best Contacts And Eyeclasses
02.2022 - 02.2023
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Sales Associate
Charlottes Web CBD
06.2021 - 01.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Assistant Manager
Rue 21
11.2018 - 05.2021
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Sales Associate Supervisor
Claires
11.2017 - 12.2018
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Fostered rapport between associates through incentives like friendly competitions which led to heightened motivation among team members.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Streamlined store operations by optimizing staff schedules, reducing overhead costs, and identifying inefficiencies.
Receptionist
Great Clips
09.2016 - 04.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Resolved customer problems and complaints.
Education
High School Diploma -
Ponderosa High School
Parker, CO 05.2001 - 05.2018
Skills
Operations Management
Recruiting and interviewing
Task Delegation
Employee Scheduling
Product branding
Data Entry
Bookkeeping
Scheduling
Telephone skills
Paperwork Processing
Call Management
Insurance processing
Sales Development
Payment Processing
Inventory Control
Timeline
Assistant Manager
Charlotte Russe
03.2023 - 05.2024
Optician
Americas Best Contacts And Eyeclasses
02.2022 - 02.2023
Sales Associate
Charlottes Web CBD
06.2021 - 01.2022
Assistant Manager
Rue 21
11.2018 - 05.2021
Sales Associate Supervisor
Claires
11.2017 - 12.2018
Receptionist
Great Clips
09.2016 - 04.2017
High School Diploma -
Ponderosa High School
05.2001 - 05.2018