Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JULIA Purcell

Rockport,TX

Summary

Dynamic compliance leader with extensive experience at ResCare Community Living, excelling in regulatory expertise and ethical leadership. Successfully implemented monitoring systems that reduced risk exposure and enhanced program effectiveness. Proven track record in team management and training delivery, fostering collaboration and accountability across diverse teams. Experienced with regulatory compliance and effective compliance program management. Utilizes strategic thinking and meticulous attention to detail to ensure adherence to all relevant regulations. Track record of fostering culture of compliance and ethical conduct throughout organizations.

Overview

31
31
years of professional experience

Work History

Texas Compliance Director

ResCare Community Living
01.2024 - Current
  • Oversee regulatory and internal compliance requirements for 10 operations in Texas.
  • Leverage data analytics capabilities to identify trends in non-compliant activities, enabling targeted corrective actions.
  • Enhanced compliance program effectiveness by developing and implementing comprehensive policies and procedures.
  • Ensured timely completion of all regulatory reporting requirements, maintaining a strong track record of accuracy and timeliness.
  • Negotiated favorable outcomes during regulatory examinations by effectively communicating company''s commitment to maintaining a strong compliance program.
  • Established a culture of ethical behavior by promoting transparency, accountability, and adherence to corporate values throughout the organization.
  • Reduced regulatory risk exposure by conducting in-depth risk assessments and audits.
  • Oversaw internal and external registration as well as training audits.
  • Streamlined internal communication, facilitating cross-departmental collaboration on compliance issues.
  • Improvement in external compliance audits for 10 operations from 2024 to 2025.
  • Spearheaded weekly training opportunities to educate clinical and programmatic staff on regulatory and internal compliance requirements.

Regional Director

ResCare Community Living
10.2020 - 12.2023
  • Developed and executed regional strategies to enhance operational efficiency across multiple locations.
  • Analyzed market trends and customer feedback to inform strategic planning and improve service delivery.
  • Managed budget allocations, ensuring alignment with organizational goals and optimizing resource utilization.
  • Fostered relationships with stakeholders to support community engagement and enhance brand presence.
  • Spearheaded process improvements, resulting in streamlined operations and increased team productivity.
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
  • Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
  • Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
  • Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
  • Oversaw operations in four different markets in south Texas serving approximately 500 clients in residential settings.

Executive Director

ResCare Community Living
10.2016 - 10.2020
  • Developed and implemented organizational strategies to enhance operational efficiency for three distinct markets in south Texas.
  • Oversaw budget management, ensuring alignment with financial goals and resource allocation.
  • Cultivated relationships with stakeholders to drive collaborative initiatives and program success.
  • Led team in achieving strategic objectives, fostering a culture of accountability and high performance.
  • Facilitated training programs for staff, enhancing skills and promoting professional development.
  • Evaluated organizational policies to ensure compliance with regulations and best practices.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
  • Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Facilitated successful accreditation processes, ensuring compliance with industry standards and regulations.
  • Led organization through significant transition period, maintaining stability and focus on strategic goals.
  • Fostered culture of continuous improvement, introducing regular feedback mechanisms for staff and volunteers.

Executive Director

ResCare Community Living
10.2014 - 10.2016
  • Analyzed performance metrics to inform decision-making and improve program outcomes.
  • Worked closely with organizational leadership and executive leadership to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Forge strong relationships with executive leadership, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Built relationships with government officials and other organizations to ensure positive survey outcomes.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Advocated for organization and company mission to raise awareness and support.
  • Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Increased organizational efficiency by streamlining processes and implementing new systems.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Advanced organization's mission with launch of impactful community service programs.

Program Manager/Qualified Intellectual Development

ResCare Community Living
01.1995 - 09.2014
  • Led cross-functional teams to implement clinical and programmatic outcomes, enhancing service delivery and client satisfaction.
  • Oversaw compliance with regulatory standards, safeguarding the organization's reputation and ensuring client safety.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Identified program obstacles and communicated possible impacts to team.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Developed program strategies aligned with organizational goals, increasing operational efficiency and effectiveness.
  • Managed budget allocations for multiple projects, ensuring resource optimization and compliance with funding requirements.
  • Facilitated training sessions for staff on best practices in community living services, improving team performance and service quality.

Education

Master of Arts - Health Administration

McKendree University
Lebanon, IL
05-2025

Bachelor of Arts - Political Science And Speech Communication

McKendree University
Lebanon, IL
05-1989

Skills

  • Ethical leadership
  • Regulatory expertise
  • Compliance monitoring
  • Investigations skills
  • Policy analysis
  • Federal and state regulations
  • Risk management strategies
  • Stakeholder meetings
  • Teamwork and collaboration
  • Effective communication
  • Regulatory surveys

Accomplishments

    ResCare Community Living Division Most Improved Operation - 2019

    ResCare Community Living Division - Executive Director of the Year - 2020

    BrightSpring Health Services - Speak Up Award for Compliance - 2025

Timeline

Texas Compliance Director

ResCare Community Living
01.2024 - Current

Regional Director

ResCare Community Living
10.2020 - 12.2023

Executive Director

ResCare Community Living
10.2016 - 10.2020

Executive Director

ResCare Community Living
10.2014 - 10.2016

Program Manager/Qualified Intellectual Development

ResCare Community Living
01.1995 - 09.2014

Master of Arts - Health Administration

McKendree University

Bachelor of Arts - Political Science And Speech Communication

McKendree University

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JULIA Purcell