Julia Pytlak
Livonia,MI
Summary
Proven leader in the hospitality sector, adept at inventory control and customer engagement, with a track record of enhancing operational efficiency and service quality at Twins Dinner. I excelled in team management and POS system operation, driving significant customer satisfaction and financial accuracy improvements. I am enrolled in a bachelor's program in business at Arizona State University. I am looking to transition into purchasing or a supply chain-related career.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Twins Dinner
05.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Restaurant Manger
Omelet & Waffle Cafe
09.2022 - 03.2024
- Managed daily operations to ensure high efficiency, consistency, and quality in both food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Thoroughly reconciled cash and credit card transactions, ensuring the utmost accuracy in our financial records and fostering trust with our stakeholders.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurant Server
Brunch Cafe
11.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Server
Franks Diner
05.2017 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail.
Sales Associate
Beacon and Bridge Market
05.2015 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Village Grill Coney & Family Restaurant
03.2014 - 03.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Arts - Applied Business And Technology Solutions
Arizona State University
Tempe, AZ2026
Associate of Arts - Business
University of Phoenix
Tempe, AZ06.2023
Skills
- Team Management
- Inventory control
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Supervisory skills
- Customer Service
- Quality Control
Timeline
Restaurant Manager
Twins Dinner
05.2024 - Current
Restaurant Manger
Omelet & Waffle Cafe
09.2022 - 03.2024
Restaurant Server
Brunch Cafe
11.2021 - 09.2022
Server
Franks Diner
05.2017 - 02.2020
Sales Associate
Beacon and Bridge Market
05.2015 - 08.2015
Waitress
Village Grill Coney & Family Restaurant
03.2014 - 03.2015
Bachelor of Arts - Applied Business And Technology Solutions
Arizona State University
Associate of Arts - Business
University of Phoenix
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