Julia Qu
Bayside,NY
Summary
Hardworking and passionate employee dedicated to providing excellent service to customers. Very compatible with team environment, as a general team member and as leader/manager. Knowledgeable in food safety and sanitation protocols. Maintains calm and professional demeanor and approach to problem-solving and staff management. Two years of experience - one as a barista, one as manager.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Starbucks Barista/Manager
CulinArt
Stony Brook, NY
08.2021 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Cashier
ShopRite
College Point, NY
06.2021 - 08.2021
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
Cashier
Krabel Liquor and Wine
Copiague, NY
02.2020 - 08.2020
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Teacher’s Assistant/Tutor Volunteer
Modern Chinese School
Flushing, NY
06.2019 - 08.2019
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Motivated students with accurate feedback and positive reinforcement.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
Education
Stony Brook University
Skills
- Operational Procedures
- Preventive Maintenance
- Operational Efficiency
- Credit Card Transaction Processing
- Compliance Requirements
- Sanitation Guidelines
- Store Opening and Closing
- Proper Storage Procedures
- Staff Management
- Hand-Crafted Drink Recipes
- Food and Beverage Operations
- Customer Service
Certification
Barista Certified
Food Safety Certified
Timeline
Starbucks Barista/Manager
CulinArt
08.2021 - Current
Cashier
ShopRite
06.2021 - 08.2021
Cashier
Krabel Liquor and Wine
02.2020 - 08.2020
Teacher’s Assistant/Tutor Volunteer
Modern Chinese School
06.2019 - 08.2019
Stony Brook University