Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Qu

Bayside,NY

Summary

Hardworking and passionate employee dedicated to providing excellent service to customers. Very compatible with team environment, as a general team member and as leader/manager. Knowledgeable in food safety and sanitation protocols. Maintains calm and professional demeanor and approach to problem-solving and staff management. Two years of experience - one as a barista, one as manager.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Starbucks Barista/Manager

CulinArt
08.2021 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Cashier

ShopRite
06.2021 - 08.2021
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated cash register to record transactions accurately and efficiently.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.

Cashier

Krabel Liquor and Wine
02.2020 - 08.2020
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Teacher’s Assistant/Tutor Volunteer

Modern Chinese School
06.2019 - 08.2019
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Motivated students with accurate feedback and positive reinforcement.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Collaborated with teachers, administrators and parents to determine how best to support student success.

Education

Stony Brook University

Skills

  • Operational Procedures
  • Preventive Maintenance
  • Operational Efficiency
  • Credit Card Transaction Processing
  • Compliance Requirements
  • Sanitation Guidelines
  • Store Opening and Closing
  • Proper Storage Procedures
  • Staff Management
  • Hand-Crafted Drink Recipes
  • Food and Beverage Operations
  • Customer Service

Certification

Barista Certified

Food Safety Certified

Timeline

Starbucks Barista/Manager

CulinArt
08.2021 - Current

Cashier

ShopRite
06.2021 - 08.2021

Cashier

Krabel Liquor and Wine
02.2020 - 08.2020

Teacher’s Assistant/Tutor Volunteer

Modern Chinese School
06.2019 - 08.2019

Stony Brook University

Similar Profiles

CREATE PROFILE
Julia Qu