Julia Ramos
Bernard
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Colonel's Restaurant and Bakery
06.2024 - Current
- Summer Job
- Provided exceptional customer service to enhance dining experience.
- Took accurate food and beverage orders using POS system.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely order delivery.
- Supported training of new staff on restaurant procedures and policies.
- Adapted quickly to changing menus and special requests from customers.
- Answered customers' questions, recommended items, and recorded order information.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Babysitter
Alex Newell Taylor
12.2024 - Current
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
- Developed and implemented age-appropriate educational games to enhance learning experiences.
- Communicated effectively with parents regarding children's progress and daily activities.
- Managed meal preparation, adhering to dietary restrictions and promoting healthy eating habits.
- Resolved conflicts among children, promoting conflict resolution skills through guided discussions.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
Quick Service Food Server
Northeast Harbor Swim Club
06.2023 - 09.2024
- Provided efficient food service in high-paced environment, ensuring timely order delivery.
- Assisted in training new team members on food safety protocols and customer service standards.
- Processed transactions accurately using point-of-sale system, reducing wait times for guests.
- Monitored inventory levels and restocked supplies to ensure uninterrupted service flow.
- Resolved customer complaints promptly, fostering positive relationships and repeat patronage.
- Implemented feedback from management to improve operational efficiency and service quality.
- Collaborated with team members to improve overall service speed during peak hours.
Cashier
Slack Tide Shop
07.2021 - 11.2022
- Implemented best practices for inventory management, ensuring product availability and organization.
- Resolved customer complaints promptly, fostering a positive store environment and loyalty.
- Monitored store cleanliness and merchandising standards to enhance overall presentation quality.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier
Sips 2.0
06.2022 - 09.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
- Collaborated with team members to improve service delivery and customer satisfaction levels.
- Helped with food prep and packaging
Restaurant Busser
Thurston's Lobster Pound
05.2021 - 09.2022
- Assisted servers by promptly clearing and resetting tables to enhance guest satisfaction.
- Maintained cleanliness of dining areas, ensuring adherence to health and safety standards.
- Supported kitchen staff by delivering dishes and replenishing supplies as needed.
- Collaborated with team members to efficiently manage high-volume service periods during peak hours.
- Helped with kitchen tasks such as dish washing, food prep, food packaging
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
Education
Bachelor of Science - Psychology
Tufts University
Medford, MA05-2029
High School Diploma -
Mount Desert Island High School
Bar Harbor, ME06-2025
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Very personable
- Confident
- Critical thinking
- Attention to detail
- Managing routines
- Customer service
- Decision-making
- Active listening
- Team collaboration
Certification
- CPR Certified- American Red Cross
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Babysitter
Alex Newell Taylor
12.2024 - Current
Waitress
Colonel's Restaurant and Bakery
06.2024 - Current
Quick Service Food Server
Northeast Harbor Swim Club
06.2023 - 09.2024
Cashier
Sips 2.0
06.2022 - 09.2022
Cashier
Slack Tide Shop
07.2021 - 11.2022
Restaurant Busser
Thurston's Lobster Pound
05.2021 - 09.2022
Bachelor of Science - Psychology
Tufts University
High School Diploma -
Mount Desert Island High School