Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Julia Rapp

Honolulu,HI

Summary

Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities. Energetic Busser with many years of experience in fast-paced environments. Committed to managing guest expectations and maximize satisfaction. Well-versed in staying on top of guest needs and delivering fast, friendly service.

Overview

3
3
years of professional experience

Work History

Busser

Greg Howard
Colorado Springs, Colorado
06.2021 - 08.2024
  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Ensured that each table was properly set before seating guests.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Organized storage areas for clean dishes and stocked linens.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Took initiative to help others whenever necessary.
  • Maintained a friendly attitude towards customers at all times.
  • Provided assistance to other bussers or waitstaff when needed.
  • Adhered to sanitation guidelines when handling food and beverage items.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Helped employees complete required activities during peak periods.
  • Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
  • Expedited food to tables to assist servers during busy periods.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Notified manager of issues with equipment or breakage.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Assisted in the training of new bussers, sharing knowledge and best practices.
  • Participated in team meetings to discuss service improvements and guest feedback.
  • Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
  • Assisted in the preparation of large parties and special events to ensure smooth service.
  • Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
  • Greeted frequent visitors by name and explained new promotions.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Filled and served various beverages for customers.
  • Stocked service stations with ice, napkins and straws.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Greeted guests with friendliness and professionalism.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Effectively multitasked within fast-paced environment.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
  • Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
  • Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
  • Engaged with guests in a polite and friendly manner to enhance the dining experience.
  • Stocked service areas with supplies such as coffee, food, tableware, and linens.
  • Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
  • Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
  • Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
  • Refilled condiments and other supplies at tables and in service areas as necessary.
  • Assisted with dishwashing and related kitchen duties as needed during peak times.

Education

High School Diploma -

Palmer High School
Colorado Springs, CO
05-2024

Skills

  • Server Support
  • Beverage Service
  • Quality Assurance
  • Food Running
  • Table Bussing
  • Resourcefulness
  • Cleaning procedures
  • Effective problem solving
  • Turning Tables
  • Cleaning and sanitizing
  • Strong client relations
  • Mentoring
  • Team Collaboration
  • Performance Improvement
  • Training and coaching
  • Restaurant industry expertise
  • Customer service excellence
  • Professional Appearance
  • Menu knowledge

References

  • Greg Howard (former boss) 719-651-5462
  • Nanci Saunders (former boss) 719-799-3341

Accomplishments

  • Secretary of Morale senior year in student council.
  • Vice President sophomore year in student council.
  • Four years of student council.
  • Deans list all four years.
  • Lettered in Volleyball.
  • Homecoming queen.

Timeline

Busser

Greg Howard
06.2021 - 08.2024

High School Diploma -

Palmer High School
Julia Rapp