Julia Rencoukos
Ocala
Summary
Organized Dental Office Manager known for productive and efficient task completion. Excel in patient relations, office administration, and financial management to ensure smooth dental office operations. Skilled in communication, problem-solving, and adaptability to every aspect of the role, ensuring effective team leadership, and exceptional patient service.
Overview
22
22
years of professional experience
Work History
Office Manager/Lead Phlebotomist
Essential Health
Ocala
03.2019 - Current
- Office Manager, Lead Phlebotomist, and Front Desk/Treatment Coordinator in a high pace office.
- Lead Phlebotomist and Front office management including: proficient in venipuncture and specimen collection, knowledgeable in blood collection protocols and safety procedures, ability to handle and process specimens accurately, detail-oriented, knowledge in electronic health records, insurance verification, hiring, training, marketing, accounts payable and receivable, preparing and presenting treatment plans, scheduling appointments, applying for 3rd party payments, collecting, and bookkeeping.
- Answering multiple phone lines, faxing, making copies, ordering supplies.
- Proficient in Word and Excel. 95 WPM
Office Administrator/Dental Lead
Chandra Smile Designs
Ocala
07.2012 - 03.2019
- Coordinated scheduling for dental procedures and consultations, ensuring seamless patient flow.
- Maintained precise patient records using Dentrix software to support accurate data management.
- Managed inventory of dental supplies to guarantee uninterrupted operational efficiency.
- Organized office events and meetings to foster team collaboration.
- Oversaw daily administrative functions to sustain optimal office performance.
- Answered calls professionally, directing inquiries to appropriate departments.
- Processed financial documents, contracts, and invoices with efficiency.
- Greeted visitors warmly to create an inviting atmosphere.
Dental Assistant, Chairside
Bushnell Family and Cosmetic Dentistry
Bushnell
10.2005 - 01.2012
- Assisted dentists during procedures by preparing instruments and materials.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed patient records using Dentrix software for efficient scheduling.
- Sterilized dental instruments according to safety protocols and infection control guidelines.
- Provided chairside support by anticipating dentist's needs during treatments.
- Coordinated with dental team to ensure smooth workflow and patient comfort.
- Conducted preliminary examinations, including taking patient histories and vital signs.
- Helped prepare dental materials such as cements, amalgams, composites and impression materials.
- Provided chairside assistance during all phases of restorative dentistry.
- Performed administrative duties such as scheduling appointments and verifying insurance coverage.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Dental Intern
TLC Pediatric Dentistry
Tampa
12.2003 - 10.2005
Education
E4D CAD/CAM certified -
Dallas, Tx01.2009
Phlebotomy, Expanded Duties/Dental Assisting, Radiology Certificate, CPR/First Aid
Concorde Career Institute
Tampa, Fl01.2004
High School Diploma -
South Sumter High School
01.2003
Skills
- Venipuncture and specimen collection
- Blood collection protocols
- Specimen processing accuracy
- Detail orientation
- Office administration
- Insurance verification
- Electronic health records management
- Hiring and training staff
- Marketing strategies
- Accounts payable and receivable management
- Treatment plan preparation and presentation
- Appointment scheduling
- Third-party payment applications
- Bookkeeping and collections
- Multi-line phone handling
- Faxing and copying documents
- Supply ordering
- Microsoft Word and Excel proficiency
- Typing speed: 95 WPM
Training
Yearly attend ADA/FNDC/LVI training and courses to expand my knowledge and education.
References
References upon request
Timeline
Office Manager/Lead Phlebotomist
Essential Health
03.2019 - Current
Office Administrator/Dental Lead
Chandra Smile Designs
07.2012 - 03.2019
Dental Assistant, Chairside
Bushnell Family and Cosmetic Dentistry
10.2005 - 01.2012
Dental Intern
TLC Pediatric Dentistry
12.2003 - 10.2005
E4D CAD/CAM certified -
Phlebotomy, Expanded Duties/Dental Assisting, Radiology Certificate, CPR/First Aid
Concorde Career Institute
High School Diploma -
South Sumter High School