Julia Rendon Van Scoit
Vancouver,WA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Business Owner/Operator
PAG Group LLC
Vancouver, WA
03.2016 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Consulted with customers to assess needs and propose optimal solutions.
Office Manager
Family Dental Care
Portland, OR
03.2015 - 12.2020
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists and support staff of 12
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Completed bi-weekly payroll for 12 employees, including the associate Doctor
Dental Office Manager
Tender Care Dental
Cornelius, OR
01.2013 - 03.2015
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists and support staff of 6.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 6 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Senior Retail Manager
Le Creuset
Bethesda, MD
04.2006 - 02.2010
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Reviewed reports of cash and operations to effectively control store inventory.
- Recruited, hired and trained 15 associates to develop productive team with excellent product knowledge.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed controllable P&L line items to improve margins.
Director of Studies
Wall Street Institute
Mexico City, Mexico, DF
08.2002 - 09.2005
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Developed curriculum and lesson plans to achieve objectives of each course.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Designed or used assessments to monitor student learning outcomes.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Met coverage goals by setting effective schedules and delegating work to individual instructors.
Education
No Degree - Dental Assisting
Concorde Career College
Kansas City, MOGED -
Department of Community Colleges And Workforce Dev
Salem, OR03.2002
Skills
- Report Preparation and Analysis
- CRM Software
- Budgetary Planning
- Staff Training
- Policy and Procedure Modification
- Team Management
- Office Management
- Sales Tax Filings
- Volunteer Relations
- Travel Arrangement Management
- Monthly Closings
- Sorting and Delivering Mail
Languages
Spanish
Full Professional
Timeline
Business Owner/Operator
PAG Group LLC
03.2016 - Current
Office Manager
Family Dental Care
03.2015 - 12.2020
Dental Office Manager
Tender Care Dental
01.2013 - 03.2015
Senior Retail Manager
Le Creuset
04.2006 - 02.2010
Director of Studies
Wall Street Institute
08.2002 - 09.2005
No Degree - Dental Assisting
Concorde Career College
GED -
Department of Community Colleges And Workforce Dev
Similar Profiles
Johnathan FordJohnathan Ford
Logistics Manager at PAG International LTD LLCLogistics Manager at PAG International LTD LLC
Philip GibsonPhilip Gibson
Warehouse Manager at International Air Parts Pty Ltd (PAG Group)Warehouse Manager at International Air Parts Pty Ltd (PAG Group)
MICHAEL NARTEYMICHAEL NARTEY
Software Engineer at PAG CONSULTSoftware Engineer at PAG CONSULT