Julia Reyes

ilities:

• Coordinate and schedule virtual therapy sessions via telehealth platforms.
• Verify patient insurance, collect co-pays electronically, and manage billing inquiries.
• Maintain accurate, confidential patient records in EMR systems, ensuring HIPAA compliance.
• Send appointment reminders, intake forms, and consent documents through secure portals.
• Provide technical support to clients for accessing telehealth sessions.
• Triage patient messages and route communications to therapists promptly.
• Follow up on no-shows and reschedule missed appointments with sensitivity.
• Support therapists with calendar management, documentation, and file uploads.
• Assist in onboarding new patients and explaining the virtual care process.
• Monitor and respond to emails, voicemails, and secure messages in a timely manner.

• Greet pet owners warmly and check in patients for wellness visits, emergencies, and procedures.
• Schedule appointments, surgeries, and follow-ups using veterinary management software
• Verify client information, update medical records, and ensure accurate patient histories.
• Answer multi-line phones, triage calls, and relay messages to veterinary staff.
• Process payments, handle invoices, and manage estimates for services and medications.
• Educate clients on basic care, vaccines, medications, and post-op instructions.
• Maintain cleanliness and organization of front desk, lobby, and retail areas.
• Coordinate prescription refills and communicate with pharmacies.
• Support veterinary technicians and assist with filing, scanning, and medical record prep.
• Ensure compassionate service for clients during routine visits and end-of-life care

• Greet patients and manage check-in/check-out in a professional, welcoming manner.
• Schedule appointments and follow-ups using [EMR system].
• Verify insurance, collect payments, and process billing info accurately.
• Maintain patient records and ensure HIPAA compliance.
• Relay pre- and post-op instructions and coordinate with surgical staff.
• Answer high-volume calls and direct messages appropriately.
• Submit prior authorizations and manage surgery clearances.
• Work with billing on claims and insurance issues.
• Organize office documents and surgical forms.
• Support daily admin tasks like filing, faxing, and record requests.