Julia Rico
Pipe Creek,TX
Summary
Recent magna cum laude graduate with a diverse background in retail and professional settings. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Grooming Lead
Kontota NW San Antonio
11.2023 - Current
- Ordered supplies for forecasted grooming demands.
- Implemented marketing strategies such as promotional events or loyalty programs designed to attract new clients while retaining existing ones.
- Continually expanded professional knowledge base through ongoing education in animal care trends, techniques, products, attending trade shows/conferences when possible.
- Aligned grooming services with brand promise for quality and customer care.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
House Caretaker
RMIB, LLC
11.2022 - 11.2023
- Implemented energy-saving measures to reduce utility costs while maintaining comfort levels.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Team Member
Target
08.2021 - 11.2022
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Developed strong cooperative relationships with coworkers and managers.
- Demonstrated adaptability in handling diverse tasks including cashiering responsibilities when required.
- Communicated with customers and team members to solve problems.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
Sales Associate
Bath and Body Works
11.2020 - 06.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Journeys Shoe Store
10.2018 - 03.2020
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Anthropology
Alamo Community Colleges
San AntonioBachelor of Arts - Anthropology
The University of Texas At San Antonio
San Antonio, TX05.2024
Skills
- Animal Behavior Understanding
- Safety Procedures
- Sanitation protocols
- Team Management
- Pet Styling Expertise
- Employee Training
- Critical Thinking
- Customer Service
- Time Management
- Multi-tasking strength
- Cash Handling
- Verbal and written communication
Certification
- First Aid and CPR for Pets
- Pet Groomer
Timeline
Grooming Lead
Kontota NW San Antonio
11.2023 - Current
House Caretaker
RMIB, LLC
11.2022 - 11.2023
Team Member
Target
08.2021 - 11.2022
Sales Associate
Bath and Body Works
11.2020 - 06.2021
Sales Associate
Journeys Shoe Store
10.2018 - 03.2020
No Degree - Anthropology
Alamo Community Colleges
Bachelor of Arts - Anthropology
The University of Texas At San Antonio
Similar Profiles
Ronald DeetsRonald Deets
Service Technician at Genesis of NW San AntonioService Technician at Genesis of NW San Antonio
Daniel VegaDaniel Vega
IT Support Specialist at UT Health Science Center at San Antonio-San Antonio, TXIT Support Specialist at UT Health Science Center at San Antonio-San Antonio, TX
Steven RodriguezSteven Rodriguez
Police Program Specialist at City Of San Antonio/San Antonio Police DepartmentPolice Program Specialist at City Of San Antonio/San Antonio Police Department
Elizabeth KogelElizabeth Kogel
Staff Nurse at Kerrville State Hospital;Staff Nurse at Kerrville State Hospital;
Maricela HeimMaricela Heim
O&M Administrative Assistant III at Johnson Controls, Inc.O&M Administrative Assistant III at Johnson Controls, Inc.