Julia Rivera
Denver,CO
Summary
Motivated Psychology and Business graduate, bilingual in Spanish, with a proven track record of commitment and perseverance in both academic and extracurricular pursuits. Known for a positive attitude, strong sense of responsibility, and exceptional teamwork skills. Eager to contribute enthusiasm and dedication to creating outstanding experiences while looking to grow professionally and continuously strive for excellence.
Overview
10
10
years of professional experience
Work History
Bilingual Case Manager
Aurora Mental Health & Recovery
Aurora, CO
10.2024 - Current
- Help clients in meeting basic needs for food, clothing, shelter, personal safety, and general health care, and assist them with applications for income, medical, housing, or other benefits to which they may need and to which they are entitled.
- Ensure clients' access to needed services and community resources by arranging for transportation.
- Help clients develop social skills, interests, and leisure time activities, including opportunities for age-appropriate activities.
- Help clients find and make use of appropriate employment opportunities, vocational rehabilitation services, or supported work environments where appropriate.
- Offer support, assistance, consultation, and education to families, friends, landlords, employers, community agencies, and others who come into contact with clients in order to maximize benefits and minimize problems associated with the presence of these persons in the community.
- Identify, work with, and make full utilization of potential natural support systems, such as neighborhood networks, churches, and community organizations, to encourage treatment program engagement.
- Reach out to eligible clients, inform them of, and educate them about available services in the community.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
Server
The Sink Restaurant
Boulder, CO
07.2023 - 07.2024
- Dynamic and customer-focused waitress with experience in providing exceptional service in a fast-paced dining environment
- Skilled in delivering personalized dining experiences, anticipating customer needs, and ensuring guest satisfaction
- Strong communication and interpersonal skills to contribute to the team
- Improved skills in customer service, communication, menu knowledge, upselling techniques, multi-tasking, time management, team collaboration, POS systems (Toast & Heartland), food safety, and alcohol safety
- Certified in TIPS
- Provided exceptional service as a server by maintaining a thorough knowledge of the menu and proactively addressing food allergies to ensure guest safety and satisfaction
Sales Associate
Orange Theory Fitness
Boulder, CO
07.2022 - 04.2023
- Was a vital part of the front desk team, responsible for driving membership sales and promoting the studio's services and offerings
- Your primary focus will be on delivering exceptional customer service, building strong relationships with potential and existing members, and assisting with administrative tasks to ensure a seamless fitness experience
- A passion for fitness and a persuasive, outgoing personality will contribute to your success in this dynamic role
International Marketing Intern
Cape Town, South Africa
05.2022 - 06.2022
- I actively contributed to the organization's marketing initiatives, showcasing my creativity and strategic thinking
- Collaborating with a diverse team, I helped develop and execute digital campaigns, manage social media platforms, and analyze data to enhance brand visibility and engagement
- Through this invaluable experience, I honed my marketing skills and gained a deeper understanding of the travel industry
- I effectively communicated with teammates and international businesses to create marketing presentations that solved real company challenges for our clients
- Enhanced cultural awareness and sensitivity to cultural differences through leadership
Server/Busser/Assistant
Chihuahua's Grill & Cantina
Reno & Winnemucca, NV
06.2015 - 07.2021
- As a server, I was responsible for taking and delivering food and drink orders, ensuring a high level of customer satisfaction throughout the dining experience.
- I handled transactions, managed multiple tables, and promptly addressed any issues or special requests.
- As a busser, my primary responsibility is to maintain the cleanliness and organization of the restaurant's dining area.
- Clearing and resetting tables, assisting servers in delivering food and beverages, and ensuring a smooth and efficient dining experience for guests.
- As a hostess, I am the first point of contact for guests as they enter the restaurant.
- Main duties included warmly greeting and seating guests, managing reservations, and effectively coordinating with servers to ensure timely service.
- Exceptional communication and customer service skills are key to creating a welcoming atmosphere for all patrons.
- As a manager's assistant, I updated food service apps with pictures, new prices, and added descriptions.
- Kept track of inventory and placed inventory orders for items such as alcohol, FOH items, and miscellaneous items.
Education
Bachelor of Arts - Psychology Major, Business Minor
University of Colorado
Boulder, CO05.2024
Skills
- Problem-Solving
- Client Relationship Management
- Effective Time Management
- Ability to Multitask
- Project Organization
- Customer Service
- Proficient in Microsoft Office Suite
- Proficient in Google Workspace
- Communication Skills
- Cross-Functional Collaboration
- De-Escalation Techniques
- Critical Thinking
Websites
Languages
- English, native
- Spanish, native
Timeline
Bilingual Case Manager
Aurora Mental Health & Recovery
10.2024 - Current
Server
The Sink Restaurant
07.2023 - 07.2024
Sales Associate
Orange Theory Fitness
07.2022 - 04.2023
International Marketing Intern
05.2022 - 06.2022
Server/Busser/Assistant
Chihuahua's Grill & Cantina
06.2015 - 07.2021
Bachelor of Arts - Psychology Major, Business Minor
University of Colorado
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