Julia R. Lippi
Salem,NH
Summary
A positively motivated and energetic team player looking to leverage three years of professional experience in varied educational settings with children from ages 2.9-11, and many bonus years with children ages 0-7, into a new role to utilize strong customer service skills and natural nurturing personality. Seeking to join an established team to help nurture children, as well as foster a safe and engaging learning environment.
Overview
22
22
years of professional experience
Work History
Library Assistant
Kelley Library
04.2022 - Current
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the children's room premises.
- Handled check-in and check-out process of library books and materials at circulation desk, while juggling phone calls, over 30+ books and other items while handling personal patron requests to find desired materials.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
Educational Technician
DEPARTMENT OF DEFENSE
06.2017 - 03.2019
- Designed, implemented, and reviewed weekly activity plans for pre-k and kindergarten.
- Observed and evaluated each child's health and development and reported on and maintained clear records of observations, keeping safety as top priority always.
- Prepared and implemented specialized programs for children with special needs, i.e., children with disciplinary problems, learning disabilities.
- Provided technical guidance and leadership to junior employees assigned to assist with program activities and participate in special projects.
- Participated in professional development opportunities to stay current with best practices in education and improve overall teaching effectiveness.
Classroom Assistant
SOURCE 4 TEACHERS
09.2016 - 06.2017
- Assisted teachers with a wide range of administrative tasks including but not limited to setting up and cleaning up activities, copying and preparing materials, marking test scores, and guiding children through hallways.
- Served as instructional reinforcement by providing academic assistance to 1-5 students with Individual Education Plans (IEPs) as well as a source of help socially and emotionally for every student in the classroom.
- Reinforced learning by offering individual tutoring and small group meetings, particularly for students needing more one-on-one guidance and teaching.
- Established positive relationships with students and staff, fostering a supportive and inclusive classroom community.
Patient Service Coordinator III
MASS GENERAL HOSPITAL
12.2014 - 05.2016
- Responded to the coverage needs of the psychiatry department, including but not limited to: patient greeting with check-in/check-out front desk duties, booking appointments, high volume call center agent answering upwards of 100 calls per day, various projects, and interaction with patients by phone and in person.
- Covered for various administrative staff in various offices and assisted Administrative manager and Practice manager with projects including but not limited to Joint Commission readiness, assisted in the implementation of change, maintained scanning for clinician's records and entered prescription refills into provider's queue, oriented new staff to department.
- Effectively interacted with all levels of management.
Florist
STOP & SHOP
11.2002 - 05.2016
- Designed and created floral arrangements, managed entire floral department during specified times and trained staff on proper techniques.
- Served customers promptly, efficiently by preparing potted plants, bouquets and other celebratory/sympathy items based on customer requirements/requests.
- Took customers' orders and filled them in a timely manner, maintained organization throughout department and managed inventory.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
Operations Associate
MASS GENERAL HOSPITAL
02.2008 - 12.2014
- Served as the central source of information by communicating with patients, families and medical staff.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance and managed 3 systems and 2 phone lines simultaneously, in the busiest inpatient unit.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Served as EPIC Super User (trainer), as well as covered various other units, upon need, floating between various work spaces, efficiently.
Education
CPR Certified -
Red Cross
McGuire AFB, NJ12.2018
Bachelors Degree - Education
SALEM STATE UNIVERSITY
Salem05.2014
Skills
- Written and oral communication
- Student engagement
- Patience and empathy
- Teacher support
- Verbal and written communication
- Strong work ethic
- Customer service
- Loves children
- Positive reinforcement
- Play-based learning
Timeline
Library Assistant
Kelley Library
04.2022 - Current
Educational Technician
DEPARTMENT OF DEFENSE
06.2017 - 03.2019
Classroom Assistant
SOURCE 4 TEACHERS
09.2016 - 06.2017
Patient Service Coordinator III
MASS GENERAL HOSPITAL
12.2014 - 05.2016
Operations Associate
MASS GENERAL HOSPITAL
02.2008 - 12.2014
Florist
STOP & SHOP
11.2002 - 05.2016
CPR Certified -
Red Cross
Bachelors Degree - Education
SALEM STATE UNIVERSITY
Similar Profiles
Chelsea KirbyChelsea Kirby
Terminal Manager at Kelley & Kelley LogisticsTerminal Manager at Kelley & Kelley Logistics
Anita FloresAnita Flores
Collections Specialist at Kelley CreateCollections Specialist at Kelley Create
Jocelyn TaJocelyn Ta
Volunteer at Rod Kelley Elementary SchoolVolunteer at Rod Kelley Elementary School