JULIA ROCCHIO
New York,NY
Summary
Versatile professional with experience in managing customer service and sales departments, food/drink service, and theatre. A lead who exhibits expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
MANAGER
PETITE BY VSC
07.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
KITCHEN PREP CHEF
THE LOCAL GOURMET KITCHEN AND MARKET
01.2021 - 01.2023
- Perform routine kitchen tasks
- Follow the prep list created to plan duties
- Label and stock all ingredients on shelves so they can be organized and easily accessible
- Measure ingredients and seasonings to be used in cooking
- Prepare cooking ingredients by washing and chopping vegetables, cutting meat, and other meal prep
- Set up workstations and ingredients so that food can be prepared according to recipes
- Undertake basic cooking duties, such as reducing sauces and parboiling food
- Prepare simple dishes, such as salads and entrees
- Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, and taking out trash
- Ensure that all food and other items are stored properly
- Comply with nutrition and sanitation guidelines
- Perform other kitchen duties as assigned
- Identified and resolved complex issues in a timely, innovative, and professional manner
- BARISTA
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Preparing foods, such as sandwiches or baked goods, brewing coffee and tea, and serving items to customers
- Packaging food and beverages for sale
- Selling coffee and tea blends and highlighting the differences between items
- Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality
- Updating signage and displays to attract customers
- Taking inventory and replenishing items in display cases, at tables, or behind the counter
- Working as part of a fun, high-energy team
- Adhering to all food safety regulations and quality controls.
ACTRESS
MAPLES REPERTORY THEATRE
05.2022 - 07.2022
- CONTRACTED
- Memorize and deliver script lines as necessary
- Work collaboratively with other actors to perform scenes
- Provide feedback and insight into the performance of a role
- Practice lines and scenes both independently and collaboratively
- Offer suggestions to directors regarding roles, scenes, and lines
- Make necessary adjustments to acting as requested by
- Arrange schedule to arrive on set when required
SALES ASSOCIATE/CASHIER
CVS PHARMACY
04.2016 - 05.2018
- Clearing out items from shelves in preparation for new merchandise deliveries
- Accepting payment for prescriptions and returning change to customers using cash register systems or computerized registers
- Maintaining neat and organized store shelves by arranging items neatly, restocking items that are running low, and removing spoiled food or outdated products
- Helping customers find products they are looking for by locating items on store shelves or in backroom storage areas
- Assist customers with questions about products or store policies
- Explaining store policies regarding returns, exchanges, and special orders to customers
- Performing basic bookkeeping tasks such as counting cash drawer at the end of each shift
- Greeting customers at the door and helping them find what they need by suggesting items that might interest them based on their previous purchases
- Taking inventory of store merchandise to ensure that items are not running out or becoming outdated
Education
BACHELOR OF FINE ARTS (B.F.A - MUSICAL THEATRE
Western Connecticut State University, Arts Magnet School
Danbury, CTSkills
- Customer Service
- Out Going
- Communication
- Team Player
- De-escalation
- Time management
- Conflict Resolution
- Strategic Planning
- Staff Management
- Verbal and Written Communication
Timeline
MANAGER
PETITE BY VSC
07.2023 - Current
ACTRESS
MAPLES REPERTORY THEATRE
05.2022 - 07.2022
KITCHEN PREP CHEF
THE LOCAL GOURMET KITCHEN AND MARKET
01.2021 - 01.2023
SALES ASSOCIATE/CASHIER
CVS PHARMACY
04.2016 - 05.2018
BACHELOR OF FINE ARTS (B.F.A - MUSICAL THEATRE
Western Connecticut State University, Arts Magnet School
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