Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Julia Rodriguez

Miami,FL

Summary

Dynamic Customer Service Representative with United Healthcare, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated calls and deliver satisfactory resolutions, ensuring both customer satisfaction and company success. Skilled in data entry and committed to providing exceptional customer relations.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

United Healthcare
09.2010 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.I was customer services Advocates assisting member's..Assisting member with bill's and authorization's...and any personal need's..

Education

High School Diploma -

South Miami Senior High
Miami, FL
06-1974

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Timeline

Customer Service Representative

United Healthcare
09.2010 - 05.2025

High School Diploma -

South Miami Senior High

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