Julia Rokicki

Casier/Host

Armstrongs Restaurant

02.2025 - Current

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
Used cash registers and credit card machines to cash out customers.
Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Backed up servers by checking on tables and retrieving items for guests.
Answered phone calls to take orders, give information and document reservations.

Summary

Overview

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Casier/Host

Education

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Casier/Host

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