Summary
Overview
Work History
Education
Skills
Timeline
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Julia Rollison

Sacramento,CA

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

15
15
years of professional experience

Work History

Human Resources Manager

Quest Technology Management
05.2015 - Current
  • Managed a human resources department while maintaining regulatory compliance with local, state and federal laws.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Developed, managed and implemented project management tools (Replicon and Connectwise) to manage a team of 40+ technicians and eight project coordinators. Programs have expanded company wide.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Implemented system and process improvements, working in close collaboration with Director of Human Resources, CEO and COO.
  • Manage all operational changes that affect the Human Resources department.
  • Managed all hiring and onboarding practices from start to finish.
  • Administer staffing initiatives and employee relations such as identifying understaffing, resolving conflicts, and coordinating staff termination decisions.
  • Delivered effective support to hiring managers with full-cycle recruitment, salary negotiations, and employee retention.
  • Identify and provide recommendations to management on existing state policy and procedures.

Jr. Account Executive

United States Sales Association
02.2014 - 12.2014
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Executed successful sales strategies to convert leads into customers.
  • Collaborated with internal teams to develop account strategy.
  • Managed sales cycle to maintain solid customer base.
  • Attended networking events to build relationships and identify sales opportunities.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.

Services Operations Clerk

Navy Exchange
03.2008 - 11.2009
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Maintained inventory in our services division for four locations
  • Presented cost vs. sales analysis once a month to Services Operations Manager and Regional Manager.
  • Collaborated with management to implement new sales initiatives for all service departments

Education

Phlebotomy

Tidewater College
Norfolk, Virginia
2013

Skills

  • Training and Development
  • Program Modification
  • Contract Negotiation
  • Benefits and Compensation Management
  • Biweekly Payroll Processing
  • Progressive Management and Progressive Discipline
  • Employee Engagement Strategies
  • Hiring Trends and Analysis
  • Grievance Resolution
  • Employee Support
  • Recruitment and Hiring

Timeline

Human Resources Manager

Quest Technology Management
05.2015 - Current

Jr. Account Executive

United States Sales Association
02.2014 - 12.2014

Services Operations Clerk

Navy Exchange
03.2008 - 11.2009

Phlebotomy

Tidewater College

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Julia Rollison