Julia Roy
Sterling,CT
Summary
Proven Customer Service Specialist with the ability of enhancing customer satisfaction at Jewett City Savings Bank. Skilled in product knowledge and communication to build relationships and retain customers. Known to deliver exceptional customer experiences, significantly improving customer loyalty.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
TJX Companies
04.2018 - 09.2020
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Customer Service Specialist
Jewett City Savings Bank
09.2020 - Current
- Uses knowledge and experience, as well as resources, to problem solve and develop solutions that provide a great customer experience.
- Maintains updated knowledge of Bank's products and services & cross sell Bank products and services and refer customer to our commercial lenders and investment representative.
- Exhibits high energy and professionalism when dealing with clients and staff.
Education
Center For Financial Training
Skills
- Good communication skills
- Customer service
- Customer retention
- Prioritization
- Product knowledge
- Relationship building
Timeline
Customer Service Specialist
Jewett City Savings Bank
09.2020 - Current
Retail Sales Associate
TJX Companies
04.2018 - 09.2020
Center For Financial Training
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