Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Russell - Brown

Dover,USA

Summary

I am a highly motivated and results-driven professional seeking a challenging position in
A dynamic organization where I can utilize my skills and expertise to contribute to the
company's success while further enhancing my professional growth and development.
Throughout my career, I have honed my communication skills with customers and residents,
resolving inquiries and complaints, and meeting performance targets. I possess a strong
understanding of the importance of providing exceptional customer service and maintaining
positive relationships with clients.
Additionally, my ability to handle challenging situations with professionalism and empathy
allows me to consistently exceed expectations. With a proven track record of achieving and
surpassing performance goals, I am confident in my ability to contribute to the success and
growth of any organization I am a part of.

Overview

9
9
years of professional experience

Work History

Med Tech and Direct Caregiver

Brookdale Senior Living
Dover, Delaware
07.2022 - 04.2025
  • I administer medication to 18 assigned residents, also delivering compassionate care and support with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
  • Serving meals to those 18 residents in the dining room or apartments according to their individual service plan.
  • Maintaining resident's daily records in accordance with company policy and procedures, including documentation related to observing and reporting any changes in resident's physical condition and/or behavior, etc.
  • Encouraging teamwork through cooperative interactions with co-workers.

Receptionist

Holiday Inn Express
Wilmington, USA
01.2020 - 01.2021
  • Greeting guests, managing reservations and processing payments, handling cash, credit card and other payment methods.
  • Check-ins/outs, handling inquiries and requests, providing information and important details about the hotel services, amenities, local area and activities guests can enjoy.
  • Managing the front desk.
  • Ensuring the reception area is tidy and organized.
  • Answering emails/phone calls, transferring them to the appropriate department.
  • I coordinate with other departments, to ensure guest satisfaction.
  • Finding solutions to issues and guest complaints.

Home Health Aide

Queen Hill Adult Family Home
Seattle, USA
10.2016 - 12.2019
  • Delivering compassionate care and support to 8 disabled or physically challenged elderly residents, helping them perform general activities associated with their daily lives.
  • Monitored changes in each resident's condition, maintaining and updating records of their progress and health.
  • Took and recorded vital signs, plus food/ liquid intake, and reported these numbers to the relevant healthcare professionals.
  • Achieved an excellent client or resident satisfaction rating for my exceptional care.

Education

Certified Nursing Assistant (CNA) -

Triple M Nursing Institute
Saint Ann, Jamaica
01.2015

High School -

Brown's Town High School
St.Ann, Jamaica
01.2008

Skills

  • Patient-centered compassion
  • Time efficiency
  • Documentation expertise
  • Care for residents/patients
  • Organizational effectiveness
  • Prioritization methods
  • Basic IT skills
  • Customer service excellence
  • Strategic planning
  • Solution-oriented problem solving
  • Team collaboration

Timeline

Med Tech and Direct Caregiver

Brookdale Senior Living
07.2022 - 04.2025

Receptionist

Holiday Inn Express
01.2020 - 01.2021

Home Health Aide

Queen Hill Adult Family Home
10.2016 - 12.2019

Certified Nursing Assistant (CNA) -

Triple M Nursing Institute

High School -

Brown's Town High School
Julia Russell - Brown