Summary
Overview
Work History
Education
Skills
Timeline
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Julia Rzemieniak

Sacramento,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Communications Concierge Lead

Destination Aesthetics
01.2022 - Current
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Patient Ambassador

Aesthetics By Dr. Lee
04.2017 - 07.2021
  • Facilitated communication between departments for improved collaboration and project success.
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
  • Assisted with social media marketing via Instagram, Facebook, Yelp, google, etc.
  • Assisted with emails, texts, calls
  • Assisted with inventory including Mckesson, Henry Shein, Amazon
  • Restocked inventory weekly
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Associate of Applied Science - Biology

Sierra College
Rocklin
01.2023

Skills

  • Transportation Coordination
  • Cash Handling
  • Guest Relations
  • Quality Assurance
  • Social Media Networking
  • Marketing
  • Customer Service
  • Training and Mentoring
  • Telephone Etiquette
  • Interpersonal Communications
  • Consultative Sales
  • Safety Procedures

Timeline

Communications Concierge Lead

Destination Aesthetics
01.2022 - Current

Patient Ambassador

Aesthetics By Dr. Lee
04.2017 - 07.2021

Associate of Applied Science - Biology

Sierra College

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Julia Rzemieniak