Julia Rzhavska
Boryspil,Kyiv Region
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Recruiter / HR Specialist
MPEG Communications
Long Island City, NY; Boston, MA; Cincinnati, OH
02.2023 - Current
- Assisted in sourcing candidates through job boards and social media platforms.
- Conducted search, selection, interviews with new candidates.
- Coordinated interview schedules between candidates and hiring managers.
- Maintained accurate candidate records in applicant tracking system (ATS).
- Supported onboarding processes by preparing new hire documentation.
- Coordinated documentation exchange and provided required information to partners.
- Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
- Assisted with writing job postings and job descriptions for boards.
Customer Service Representative /Service Dispatcher
Expert Window & Door Repair
Boca Raton, FL
03.2025 - 08.2025
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Utilized CRM software to track customer interactions and manage service requests efficiently.
- Provided product information and support, assisting customers in making informed purchasing decisions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
Senior Cabin Crew Member /Safety Training Instructor
Ukraine International Airlines
Kyiv, Ukraine
02.2011 - 11.2022
- Ensured passenger safety through comprehensive pre-flight briefings and adherence to safety protocols.
- Delivered exceptional in-flight service by anticipating passenger needs and resolving issues promptly.
- Mentored junior cabin crew members, enhancing team performance and operational efficiency.
- Collaborated with flight deck crew to communicate critical information, ensuring smooth flight operations.
- Trained and mentored junior crew members, enhancing team performance and operational efficiency.
- Led cabin crew operations, ensuring compliance with safety regulations and service standards.
- Implemented process improvements, streamlining workflows for enhanced service delivery and efficiency.
- Coordinated in-flight services, delivering exceptional customer experiences through effective communication and teamwork.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
- Implemented new procedures that enhanced punctuality rates by efficiently completing turnaround tasks between flights.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Responded to passenger emergencies to provide first aid.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Implemented new documentation and manuals for the company;
- Performed translations for the company;
- Conducted inspections fo the team members performance;
- Conducted training for cabin crew members and pilots;
Freelance Translator
Caritas-SPES Ukraine
Kyiv-Lviv, Ukraine
2014 - 2019
- Led translation projects from inception to completion, managing timelines and communications.
- Translated documents from Ukrainianto English.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Supported humanitarian missions by translating crucial information for aid distribution in crisis zones.
Personal Assistant /English Translator
World Jurist Association
Kyiv, Ukraine
05.2010 - 12.2010
- Coordinated executive schedules, ensuring timely meetings and efficient time management.
- Streamlined communication between departments, enhancing collaboration and information flow.
- Managed travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Translated legal and research materials from English into Ukrainian.
Freelance Translator
Ukraine-Europe Linguistic Center
Kyiv, Ukraine
2007 - 2010
- Translated diverse documents across multiple languages, ensuring linguistic accuracy and cultural relevance.
- Collaborated with clients to clarify project requirements and deliver tailored translations.
- Reviewed and edited translated materials for consistency and adherence to client specifications.
- Maintained terminology databases to enhance translation efficiency and quality control.
Education
Bachelor of Science - Language Interpretation And Translation
Kyiv National Linguistics University
Kyiv, Ukraine01-2010
Skills
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Team collaboration
- Time management
- New hire training
- Job posting optimization
- Customer service
- Critical thinking
- Problem resolution
- Computer proficiency
- Microsoft Office Suite
- Reliability and punctuality
- Safety awareness
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Customer Service Representative /Service Dispatcher
Expert Window & Door Repair
03.2025 - 08.2025
Recruiter / HR Specialist
MPEG Communications
02.2023 - Current
Senior Cabin Crew Member /Safety Training Instructor
Ukraine International Airlines
02.2011 - 11.2022
Personal Assistant /English Translator
World Jurist Association
05.2010 - 12.2010
Freelance Translator
Caritas-SPES Ukraine
2014 - 2019
Freelance Translator
Ukraine-Europe Linguistic Center
2007 - 2010
Bachelor of Science - Language Interpretation And Translation
Kyiv National Linguistics University