Julia Sample
Baltimore,MD
Summary
Proven leader with extensive experience in security and retail management, notably with Wolf Security and Walmart. Excelled in emergency response, surveillance, and fostering customer loyalty, achieving significant improvements in safety and customer satisfaction. Skilled in electronic surveillance and staff management, demonstrating a keen ability to enhance team performance and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Officer
Wolf Security
09.2022 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Assistant Manager
Walmart
02.2007 - 08.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Southwestern High School, Baltimore, MD
Baltimore06.2001
Skills
- Investigation documentation
- Electronic surveillance
- CCTV Surveillance
- Crime Prevention
- Employee performance evaluations
- Recruiting and Interviewing
- Staff Management
- Employee scheduling
- Training
- Operations management
Affiliations
- United States Concealed Carry Association
Certification
- Security guard Training - exp. 03/1/2027
- CPR Training - 04/2024-04/2026
- State of maryland Qualified handgun Instructor License - 11/06/2023-10/28/2025
Timeline
Security Officer
Wolf Security
09.2022 - Current
Assistant Manager
Walmart
02.2007 - 08.2023
High School Diploma -
Southwestern High School, Baltimore, MD
- Security guard Training - exp. 03/1/2027
- CPR Training - 04/2024-04/2026
- State of maryland Qualified handgun Instructor License - 11/06/2023-10/28/2025
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