Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julia Sanchez

Tamarac,FL

Summary

Experienced customer service representative constantly recognized for excellent quality, productivity, and positive attitude. Experienced in working with a diverse demographic and individuals of all professional levels, dependable and mature; eager to further my career in a professional and fast pace environment. Seeking an opportunity to utilize my experience and education, as well as my strong customer service background. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Opus Virtual Offices
11.2021 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

customer service representative

teleperformance
10.2017 - 10.2021
  • Assist members with eligibility questions, Update member demographics, Answer all questions from the member regarding any bills they receive from the providers, Update/Change the members PCP, Verify if the member needs an authorization for services rendered, Assist with explaining the members benefits as needed, Lead SME (Subject Matter Experts), Handle and carefully respond to all inbound and outbound member inquires, Provide excellent customer service through active listening, Work with confidential information while following all HIPPA guidelines, Aim to resolve issue on the first call by being proactive, patient, empathetic and understanding to the members needs, Appropriately communicate with members, Compassionately handle sensitive situations surround healthcare needs, education and prevention planning

CORNER STORE
06.2016 - 09.2016
  • Responsibilities include Greet customers when they arrive, Transitions purchases made to the store, Explain a how it works and sale lotto tickets and scratch offs, Clean the store : floor, countertops, Slurpee’s and soda machines, Everyday count the money that was made during my shift and place it in the security box, Answer calls from customers that had questions about lotto tickets or the prices from the items from the store.

volunteer

BOYS AND GIRLS CLUB
05.2015 - 05.2016
  • I volunteer at the boys and girls club on my free time, Assist serving snacks and lunches to the kids, Help clean up the snack area after supper, Assist with holiday decorations and events, Assist children ages from 6 to 12 years old with homework, Make sure kids are safe playing games from the game area, Put kids in a timeout when they are misbehaving

customer service

SAWGRASS MILLS MALL
11.2014 - 03.2015
  • Responsibilities include performing customer service to help customers in their everyday shopping experience, Fold and organize clothing, Greet customers as they enter the store, Cashier/ assisting customer with purchases, Assist customer with choosing desired items, Clean and tide up the establishment as needed, Revising daily incomes to verify if the weekly goal was met

Secretary/General office clerk

J.Jireh odontology business
01.2009 - 05.2009
  • Responsibilities include calling patients to confirm their appointments and organizing patient’s folders
  • Made purchases for the office as needed
  • Answer patient’s calls, take messages, purchase office supply, received in bound calls to make appointments, filing customers folders with their personal information and medical history, greet customer as they enter the business, receive payments for different transitions, schedule meetings between the dentist and managers

Education

Associate of Applied Science - Criminal Justice

Keiser University
Fort Lauderdale, FL
06.2023

PIPER HIGH SCHOOL
01.2013

Skills

  • Good organizational skills and customer service Bilingual (Fluent in English and Spanish) Knowledgeable with MS Word, Excel, Access and Power Point Able to multi-task, use a scanner and copy machine

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Opus Virtual Offices
11.2021 - 01.2024

customer service representative

teleperformance
10.2017 - 10.2021

CORNER STORE
06.2016 - 09.2016

volunteer

BOYS AND GIRLS CLUB
05.2015 - 05.2016

customer service

SAWGRASS MILLS MALL
11.2014 - 03.2015

Secretary/General office clerk

J.Jireh odontology business
01.2009 - 05.2009

Associate of Applied Science - Criminal Justice

Keiser University

PIPER HIGH SCHOOL

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Julia Sanchez