Julia Sanchez
Old Hickory,TN
Summary
Dynamic leader with a proven track record at Schmitt Dental. Adept in practice and staff management, enhancing patient satisfaction and care quality. Implements efficient workflow systems and fosters team collaboration. Skilled in schedule management and driving improvements, successfully integrating a new electronic health record system to streamline operations.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
18
18
years of professional experience
Work History
Practice Manager
Schmitt Dental
07.2017 - 03.2025
- Keeping open lines of communication by implementing regular staff updates and patient feedback systems
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience
- Developed close working relationships with front office and back office staff
- Billing
- Scheduling
- Treatment planning
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values
- Addressed and remedied all patient or team member issues
- Oversaw accounting, budgeting, and financial reporting
- Supervised team of 15 office personnel
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow
- Boosted staff morale by offering constructive feedback and specific direction
- Developed and implemented strategies to improve patient access, satisfaction and care quality
- Implemented new electronic health record system, leading to increased efficiency in patient data management
- Cultivated culture of collaboration by implementing regular team meetings and feedback sessions
- Enhanced patient scheduling systems to optimize staff utilization and decrease wait times
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Ordered all office supplies and kept check on inventory levels
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance
Office Manager
Cumberland Pediatric Dentistry and Orthodonctics
05.2015 - 06.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team
- Facilitated insurance verification to minimize patient confusion and expedite treatment plans
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered
- Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients' treatment progress and outcomes
Surgery Scheduling Coordinator
Coastal Empire Plastic Surgery
01.2012 - 09.2012
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
Surgery Scheduler
Finger and Associates Plastic
06.2007 - 12.2011
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
Education
High School Diploma -
Presque Isle, ME05.1980
Skills
- Effective Schedule Coordination
- Practice management
- Staff management
- Task Coordination
Languages
Spanish
Native or Bilingual
Interests
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
- I participate in low-impact exercises to strengthen core muscles
- Watching Movies and TV Shows
- Music
- Gardening
- Team Sports
Timeline
Practice Manager
Schmitt Dental
07.2017 - 03.2025
Office Manager
Cumberland Pediatric Dentistry and Orthodonctics
05.2015 - 06.2017
Surgery Scheduling Coordinator
Coastal Empire Plastic Surgery
01.2012 - 09.2012
Surgery Scheduler
Finger and Associates Plastic
06.2007 - 12.2011
High School Diploma -
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