Julia Sanchez
Fontana,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative
JM staffing/Children and Family Services OAII
11.2022 - 02.2023
- Inputting data/purging files, uploading court reports.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Clerk
JM staffing/Arrowhead Regional Medical Ctr
06.2022 - 10.2022
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Answered and managed over 50 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
- Processed incoming and outgoing mail and packages according to established procedures.
- Interacted with patients by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
QTC Medical Case Specialist
Insight Global
02.2021 - 07.2021
- Scheduled follow-up and rescheduled appointments for examinees.
- Determined appropriate examinations, tests and specialists required for each case.
- Breakdown of cases into appropriate CPT codes.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Performed routine data entry or document management.
- Informed veterans by mail or telephone of additional steps needed to obtain their doctors appointments.
County Register of voting Clerk
San Bernardino
09.2020 - 11.2020
- Updated documents such as municipal codes and city charters.
- Operated specialized equipment to obtain correct vote.
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Closed 60 voting booths by sealing ballot boxes and turning in votes.
- Conducted voter outreach by mailing and tracking voter registration cards throughout San Bernardino County.
- Coordinated with 50-member team to verify proper placement and quantities of ballots and equipment.
- Worked closely with voters to determine eligibility and verify accuracy and integrity of voting data.
- Collected necessary information from voters to determine correct voting location and ballot.
- Developed and managed inventory supply lists and equipment orders to prepare voting units.
Hotel Front Desk Receptionist
Stay On Main Hotel
Los Angeles, CA
03.2011 - 06.2014
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Stored guest valuables in safe and individual boxes for security.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Resolved service-related problems and documented actions in system.
- Monitored staff performance and provided feedback and guidance.
- Prepared reports on guest satisfaction levels and other metrics.
- Collected room deposits, fees, and payments.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed and maintained positive relationships with guests for satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enforced policies and procedures to increase efficiency.
Education
Perfect attendance - Administration
CSI, Bryman College Medical
Los Angeles, CA11.2001
Skills
- Skills and Qualifications
- 10 Key Calculator
- Knowledge of Microsoft Office
- Medallion 70
- Learns and applies new methods
- Team Player
- Computer Literacy
- EPIC software
- Scheduling
- Office Administration
- Staff Training
- Conflict Management
Certification
- Medical administration, Bryman College - 10/2000-7/2001
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative
JM staffing/Children and Family Services OAII
11.2022 - 02.2023
Clerk
JM staffing/Arrowhead Regional Medical Ctr
06.2022 - 10.2022
QTC Medical Case Specialist
Insight Global
02.2021 - 07.2021
County Register of voting Clerk
San Bernardino
09.2020 - 11.2020
Hotel Front Desk Receptionist
Stay On Main Hotel
03.2011 - 06.2014
Perfect attendance - Administration
CSI, Bryman College Medical