Julia Sanders
Orlando
Summary
Proven leader with extensive experience at JOANN Fabrics and Crafts, adept in customer service and team leadership. Excelled in enhancing customer satisfaction and team performance through effective conflict resolution and staff development. Achieved significant improvements in operational efficiency and employee engagement, demonstrating strong decision-making and verbal communication skills.
Overview
2002
2002
years of professional experience
Work History
Manager
JOANN Fabrics and Crafts
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Asst. Manager
International Rug Gallery
06.1998 - 08.2001
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
N/A - GED
Dalton State College
Dalton, GA11.2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Documentation and reporting
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
Timeline
Asst. Manager
International Rug Gallery
06.1998 - 08.2001
Manager
JOANN Fabrics and Crafts
N/A - GED
Dalton State College
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