Summary
Overview
Work History
Education
Skills
Timeline
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Julia Santiago

Cedarhurst,NY

Summary

I'm currently employed as a dedicated home caretaker. In this role, I've honed my skills in empathy, patience, and problem-solving through daily interactions and care management. I recently graduated with an associate's degree in applied science with a focus on IT. This education has given me a strong foundation in networking, system administration, and coding. My goal is to further my education while actively pursuing a transition into the technology skills workforce.

Overview

6
6
years of professional experience

Work History

Caretaker

Caring Professionals Homecare
02.2021 - Current
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Coordinated with healthcare professionals to provide comprehensive care for residents.

Facilitator and Hiring Committee

Brooklyn Community Pride Center
06.2020 - 02.2021
  • Fostered inclusive learning environments by addressing diverse needs and adapting facilitation techniques as needed.
  • Identified areas in need of improvement and implemented solutions.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
  • Facilitated and handled virtual sessions with more than 30 people weekly.

Front of House Staff Member

La Bottega
06.2018 - 03.2020
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

Associate of Applied Science - Information Technology

Nassau Community College
Uniondale, NY
05.2024

Skills

  • Programming Languages: Java, C#, Python
  • Javascript
  • Database programming
  • Information Technology Knowledge
  • Code debugging
  • SQL integration
  • Cloud Computing
  • Hardware and software installation
  • Virtualization
  • Windows Server Administration

Timeline

Caretaker

Caring Professionals Homecare
02.2021 - Current

Facilitator and Hiring Committee

Brooklyn Community Pride Center
06.2020 - 02.2021

Front of House Staff Member

La Bottega
06.2018 - 03.2020

Associate of Applied Science - Information Technology

Nassau Community College

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Julia Santiago