Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Sarti

Tallahassee,FL

Summary

Energetic and results-driven Retail Manager, seeking position to further current skills. Bringing expertise in Retail Management, Marketing, Product Processing, Merchandising, and 27 years of Customer Service Experience.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.

Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Sales Inspector

Massey Services Pest Prevention
03.2024 - Current
  • Negotiated contracts with vendors, securing advantageous terms for the company.
  • Identified opportunities for cross-selling or upselling existing clients, increasing long-term value of accounts held by the company.
  • Managed a territory effectively, prioritizing high-value accounts for maximum results.
  • Improved customer satisfaction with thorough product knowledge and demonstrations.
  • Facilitated positive customer experiences by addressing concerns promptly and professionally.
  • Provided comprehensive reports on sales activities, ensuring transparency within the organization about progress towards goals.
  • Developed strong client relationships through consistent communication and timely followups.
  • Mentored junior sales inspectors, providing guidance on best practices and techniques for success.
  • Contacted customers and prospects to generate new business to achieve company growth goals.

Store Manager

Windsor Fashions
08.2021 - 03.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Assistant Manager, Merchandising

Old Navy
05.2019 - 08.2021
  • Recruit, hire, onboard, develop and lead a team of Brand Associates and Expert Teams.
  • Drive a culture of high performance and engagement.
  • Create a customer-centric mindset to deliver results and drive store sales.
  • Be accountable for team performance through coaching and providing feedback for a staff of 40 associates.
  • Make changes to the schedule weekly and daily, when necessary, based on business needs.
  • Ensure consistent execution of standard operating procedures.
  • Leverage an omni-channel to deliver a smooth customer experience.
  • Implement action plans to maximize efficiencies and productivity.
  • Represent the brand and understand the competition and retail landscape.
  • Plan and execute monthly floor-sets with weekly flexing updates to front of store and major traffic areas.
  • Receive, supervise processing of, and sales floor placement of new product.
  • Conduct and oversee bi-weekly marketing updates and product markdowns on the sales floor.
  • Maintain order of product backstock.
  • Traveled to assist product processing and placement in another store in the district (Multiple Times).
  • Enhanced store sales by developing visually appealing merchandising displays and floor plans.
  • Managed daily cash reconciliations, ensuring accuracy in financial reporting as well as adherence to company policies surrounding cash handling procedures.

Co-Manager

Express
03.2017 - 05.2019
  • Assisted in turning bottom performing store into a top performing store.
  • Consistently helped to deliver top 1/3 results within the Company.
  • Executed monthly floor-sets with successful weekly re-merchandising to encourage sell-down of product.
  • Analyzed reports weekly to strategically plan operations around delivering top 1/3 results.
  • Influenced loss prevention in the store to produce a shrink score as low as 1.21%.
  • Leveraged down traffic year over year by increasing Conversion and Average Dollar Sale (ADS) to make plan and comps.
  • Participated in 2 new store openings.
  • Conducted product replenishment and maintained order of Backroom including backstock and marketing.
  • Scheduled and ran receiving of shipments and product placement.
  • Recruit, hire, and orientate new associates and leaders.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.

Education

GED -

Kealakehe High School
Kailua-Kona, HI
06-2021

Skills

  • Customer Service / Selling
  • Shipment Processing
  • Attract, Hire, & Retain Top Talent
  • Plan, Drive, & Execute Action Plans
  • Merchandising
  • Aptness to Learn
  • Resiliency
  • Team Build and Inspire
  • Payroll Management
  • Contract drafting
  • Sales presentations
  • Objection handling
  • Sales strategy development
  • Sales reporting
  • Closing techniques
  • Upselling strategies
  • Cross-selling techniques
  • Time management
  • Customer relationship building
  • Product and service knowledge
  • Staff training

Timeline

Sales Inspector

Massey Services Pest Prevention
03.2024 - Current

Store Manager

Windsor Fashions
08.2021 - 03.2024

Assistant Manager, Merchandising

Old Navy
05.2019 - 08.2021

Co-Manager

Express
03.2017 - 05.2019

GED -

Kealakehe High School
Julia Sarti