Hi, I’m
JULIA SCHABOLD
Front Desk Agent
Chicago,IL
Summary
Hard worker experienced in problem-solving, guest service and time management. Aiming to leverage my abilities to successfully fill the Hospitality role at your company.
Overview
14
years of professional experience
Work History
Red Lobster RestaurantChicago
Supervisor
12.2019 - 11.2021
Job overview
- Handled guest comments and complaints to drive guest satisfaction
- Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Compiled and balanced cash receipts at end of day
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
The Emily HotelChicago
Front Desk Agent
12.2021 - 04.2023
Job overview
- Greeted guests with a smile upon arrival and provided assistance with check-in
- Welcomed each new arrival wwrmly and confirmed reservations and identification
- Contacted housekeeping or maintenance staff when guests reported problems
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment.
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Trained new staff members in customer service techniques and hotel operations.
The Emily Hotel 311 N. Morgan St.
Rooms Controller
04.2023 - 04.2024
Job overview
- Streamlined room assignment processes for improved operational efficiency and guest experience
- Enhanced guest satisfaction by efficiently allocating rooms and managing reservation requests.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect
- Communicated proactively with housekeeping staff to ensure timely room turnover
- Streamlined communication between departments ensuring efficient service delivery to guests.
- Collaborated with the front desk team to resolve any guest issues or special requests promptly.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments
- Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication
- Assisted with luggage handling, valet services and concierge services.
- Maintained accurate and up-to-date records of guest information.
Education
Richard J. Daley CollegeChicago, IL
Associate In Arts (A.A.) In General
Skills
Guest ServicesGuest SatisfactionRoom AssignmentsConflict and Issue DocumentationConcierge ServicesCheck in and Checkout Procedures
Upselling skills
Excellent oral and written communication
10 Years of FOH Restaurant Experience
Volunteer Experience
President of Parent Policy Committee, Headstart
Accomplishments
Consistent top monthly performer- Oracle Nor 1 Upgrade Program
Timeline
Rooms Controller
The Emily Hotel
04.2023 - 04.2024
Front Desk Agent
The Emily Hotel
12.2021 - 04.2023
Supervisor
Red Lobster Restaurant
12.2019 - 11.2021
Richard J. Daley College
Associate In Arts (A.A.) In General
6 2012