Julia Schafer

• UM Team Lead, triage claims and predeterminations; answer internal questions from other departments throughout company; Triage DOI and DOL complaints; Triage 2nd revaluations from Healthcare providers nationwide; Schedule and monitor Consultant/Provider Peer to Peer request; Provide and Schedule training for new Um clerks; Create processing guidelines for UM department; Create and edit templates for clinical training documentation and reference tool guides; Review and implement yearly updates from CDT as well as National and Local policy.
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
• Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
• Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
• Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
• Directed and supervised team of 5 engaged .
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
• Developed succession planning strategies to ensure continuity of leadership within team and facilitate smooth transitions during organizational changes.
• Explored new tools and technologies that enhanced capabilities of team members while enabling seamless collaboration across departments.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Held weekly team meetings to inform team members on company news and updates.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored and guided employees to foster proper completion of assigned duties.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Educated staff on organizational mission and goals to help employees achieve success.
• Devised and implemented processes and procedures to streamline operations.
• Conducted regular reviews of operations and identified areas for improvement.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Developed monthly and daily production output plans to deliver on department metrics
• Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
• Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for organization.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided primary customer support to internal and external customers.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

• Evening instructor for Dental Assisting, taught all aspects of dental assisting, clinical chair side, laboratory and administrative skills
• Instructed students in area of CPR training and Extern supervision.
• Assisted in development of new course offerings, incorporating feedback from colleagues and students to ensure relevancy and interest.
• Served as mentor for new instructors entering program, sharing best practices and ensuring consistency across all courses offered within curriculum.
• Demonstrated commitment to continuing education by attending industry conferences and workshops, sharing new insights with colleagues and students alike.
• Supported program's accreditation process by ensuring compliance with all relevant standards and documenting positive student outcomes throughout curriculum.
• Improved overall class performance by implementing innovative teaching strategies tailored to diverse student needs.
• Assisted in curriculum development to ensure relevance and alignment with industry standards, resulting in better-prepared graduates.
• Facilitated communication between students and faculty members, addressing concerns or issues promptly to maintain positive learning atmosphere.
• Strengthened relationships between local dentists'' offices and our institution through effective networking efforts that led to increased externship opportunities for our students.
• Promoted positive learning environment with emphasis on teamwork and collaboration among students.
• Advised students on potential career paths within dentistry based on their unique interests and strengths, helping guide them towards fulfilling professional opportunities.
• Prepared graduates for successful careers as dental assistants by emphasizing real-world applications of skills learned in class.
• Enhanced student comprehension of dental concepts by incorporating hands-on activities and real-world examples into lessons.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Explained treatment procedures and instructed patients on home care guidelines.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Prepared patient x-rays and images for dentist review.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Chief Dental Assistant over four assistants, in charge of ordering supplies for office, monitor laboratory orders, in charge of OSHA compliance for all office staff ,Mentor and instruct Externs who come into office for continuation of education.

• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Explained treatment procedures and instructed patients on home care guidelines.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Prepared patient x-rays and images for dentist review.
• Increased patient retention by building rapport through excellent communication skills and friendly demeanor.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Exposed, developed and mounted dental x-rays.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Took dental images following strict patient protection rules, applying lead aprons.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Maintained clean and sterile work environment to prevent cross-contamination and infection.