Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julia Schvartzer

Jersey City,NJ

Summary

Results-driven SaaS professional with a proven track record of increasing revenue, driving client retention, and fostering strong executive relationships. A skilled negotiator and experienced public speaker, adept at sales, customer service, and understanding buyer behavior. Known for cultivating high-performing teams, surpassing goals, and delivering customer-centric solutions. Fluent in five languages, with expertise in brand development and strategic market insights to drive business success.

Overview

13
13
years of professional experience

Work History

Global Strategic Senior Customer Success

Chartbeat, Inc.
04.2024 - Current
  • #1 Top-performing CSM globally in 2024 for NRR, which exceeded $1M in growth revenue.
  • Secured high-value deals through strategic negotiations.
  • Achieved a company-wide, record-breaking amount of $2.1M in growth revenue YTD 2024.
  • Global BOB owns a combined ARR of over $9 million while maintaining a personal portfolio of tech and platform enterprise partners, including Meta, Netflix, Univision, TikTok, L’Oréal, and Mattel.
  • Partnered with Engineering and Product to develop tailored data solutions, achieving $1.1M in upsell.

Senior Customer Success Manager

Chartbeat, Inc.
04.2023 - 04.2024
  • Drove revenue growth for 45+ global enterprise clients, an analytics software used by the world’s largest news publishers.
  • Oversee client relationships, including selling upgrades, negotiating contracts, renewing customers, consulting, and more.
  • Oversaw $4 million portfolio for LATAM region.
  • Sold more than $2 million in multi-year contracts, and nearly $80,000 in upgrades.
  • Engaged audiences online and in person as a keynote speaker across conferences in seven different countries and four languages.

LATAM and EMEA Customer Success Manager

Chartbeat, Inc.
11.2021 - 04.2023
  • Oversaw $3.2 million portfolio of news publishers spanning 14 countries.
  • Maintained a 17% net churn rate, and a 29% gross churn rate.
  • Sold more than $300,000 in upgrades, and $2.5 million in multi-year commitments.

Program Manager, Medical Sales

L'Oréal Canada
01.2019 - 03.2020
  • Spearheaded implementation of La Roche-Posay's inaugural Oncology Project across Canada's top four cancer centers.
  • Established strategic alliances with oncology-related pharmaceutical companies to drive significant growth in product endorsements over three years.
  • Leveraged strategic partnerships to reach and educate an audience of over 700 oncology nurses.
  • Oversaw sales support operations for top 50 high-revenue pharmacy accounts.
  • Achieved international recognition and replication of the project by La Roche-Posay globally.

Founder and Head of Sales

Street Mutt Inc.
08.2017 - 03.2020
  • Developed and executed e-commerce, marketing, and sales end-to-end strategies for the STREET MUTT pet products brand.
  • Created collaborations with community influencers in the pet industry to boost revenue and brand loyalty.
  • Oversaw daily operations across various departments within the company.

Sales Medical Representative

L'Oréal Canada
04.2018 - 01.2019
  • Engaged healthcare professionals to drive awareness and adoption of La Roche-Posay products.
  • Successfully maintained double-digit growth (11%) of LRP in Toronto, Canada’s #1 territory in sales (over $5 million in sales).
  • Achieved 26% growth in Toronto in 2019, which is 10% over the target.
  • Drove significant growth, reaching 7.4% YTD in a declining (-0.8%) dermo-cosmetics market.

Account Supervisor

Momentum McCann Worldwide
03.2017 - 07.2017
  • Maximized event engagement through innovative strategies, achieving record-breaking participation.
  • Managed budgets of $250K per event, ensuring efficient cost utilization.

Marketing and Sales Product Manager

Skinceuticals - L'Oréal Brasil
10.2013 - 01.2016

Marketing and Sales Product Manager

Kérastase / Essie - L'Oréal Spain
08.2011 - 10.2013

Education

Digital Marketing -

Red Academy
Toronto
03.2017

MBA -

EAE Business School
Madrid
08.2011

Bachelor of Social Communication -

PUC
Rio de Janeiro
10.2010

Skills

  • Microsoft office suite
  • SAP
  • Relationship management
  • Client service optimization
  • Pipeline development
  • Client relations
  • Revenue growth
  • Negotiation
  • Customer relationship building
  • Customer retention
  • Cross-functional coordination
  • Sales
  • Marketing
  • Google Analytics
  • Social media platforms
  • Research
  • Digital marketing
  • Customer service
  • Project management
  • Salesforce proficiency
  • Upselling strategies
  • Data-driven decision making
  • Software implementation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Portuguese
Native/ Bilingual
Hebrew
Limited

Timeline

Global Strategic Senior Customer Success

Chartbeat, Inc.
04.2024 - Current

Senior Customer Success Manager

Chartbeat, Inc.
04.2023 - 04.2024

LATAM and EMEA Customer Success Manager

Chartbeat, Inc.
11.2021 - 04.2023

Program Manager, Medical Sales

L'Oréal Canada
01.2019 - 03.2020

Sales Medical Representative

L'Oréal Canada
04.2018 - 01.2019

Founder and Head of Sales

Street Mutt Inc.
08.2017 - 03.2020

Account Supervisor

Momentum McCann Worldwide
03.2017 - 07.2017

Marketing and Sales Product Manager

Skinceuticals - L'Oréal Brasil
10.2013 - 01.2016

Marketing and Sales Product Manager

Kérastase / Essie - L'Oréal Spain
08.2011 - 10.2013

Digital Marketing -

Red Academy

MBA -

EAE Business School

Bachelor of Social Communication -

PUC

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Julia Schvartzer