Summary
Overview
Work History
Education
Skills
Timeline
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Julia Scozzafava

Sevierville,TN

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Office Manager/ Reservations Manager

Gatlinburg Falls Resort / Towne Vacations
11.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and payroll.
  • Managed a diverse team of 30 professionals, fostering a positive work environment and high employee satisfaction.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Attendant

Laundromutt
05.2020 - 10.2020
  • Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
  • Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
  • Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
  • Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
  • Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
  • Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.

Hostess

Bennett's Pit BBQ
01.2020 - 03.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Maid

Two Maids and a Mop
03.2019 - 12.2019
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
  • Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.

Overnight Custodian

Walt Disney World
03.2018 - 03.2019
  • Received periodic training on safety protocols relevant to chemical handling, lifting techniques, or equipment operation specific to custodial work.
  • Completed assigned tasks on schedule to ensure minimal disruption to daytime operations.
  • Continually updated knowledge of custodial best practices, applying new techniques when appropriate.
  • Contributed to positive customer experiences by maintaining clean and welcoming facilities.
  • Collaborated with the custodial team to develop a cohesive and efficient work schedule for the overnight shift.
  • Enhanced cleanliness by thoroughly sanitizing all surfaces, floors, and equipment during overnight shifts.
  • Ensured proper care for specialized equipment or areas requiring unique cleaning methods or products based on manufacturer recommendations or industry guidelines.

Education

GED -

Lee County School System
11.2016

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Scheduling and calendar management
  • Payroll Processing
  • Document Management
  • Staff Management
  • Employee Training
  • Staff hiring
  • Leadership and team building
  • Problem Resolution
  • Team Player

Timeline

Office Manager/ Reservations Manager

Gatlinburg Falls Resort / Towne Vacations
11.2020 - Current

Attendant

Laundromutt
05.2020 - 10.2020

Hostess

Bennett's Pit BBQ
01.2020 - 03.2020

Maid

Two Maids and a Mop
03.2019 - 12.2019

Overnight Custodian

Walt Disney World
03.2018 - 03.2019

GED -

Lee County School System

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Julia Scozzafava