Julia Segovia
Santa Fe,NM
Summary
Motivated professional with several years of experience offering office support. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Skilled in scheduling meetings and appointments and organizing office operations. Results-oriented with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Results-driven with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
New Mexico Correction Department
Santa Fe, NM
02.2025 - Current
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Developed online databases for tracking customer contacts and sales leads.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Coordinated communications between departments to ensure timely completion of projects.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Made travel arrangements for employee trips and conferences.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Managed director's calendar and prepared meeting agenda and materials.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Managed and tracked expenses to meet company budget requirements.
- Handled confidential information with discretion and integrity.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Title Examiner
New Mexico Department of Transportation
Santa Fe, NM
04.2024 - 02.2025
- Evaluated various types of insurance policies pertaining to real estate transactions.
- Conducted research in public records including county courthouses, registries of deeds and other applicable sources for title information.
- Developed strategies for resolving difficult cases requiring additional investigation or analysis.
- Verified accuracy and completeness of legal documents before closing a transaction.
- Performed due diligence investigations on prospective acquisitions by researching deed records and tax assessments.
- Reviewed and analyzed legal documents such as deeds, title abstracts, mortgages, judgments, liens and plats to determine ownership of real estate.
- Identified potential risks associated with titles based on examination results.
- Provided guidance on complex technical matters related to real estate law.
- Interpreted state statutes related to real estate law, zoning ordinances, subdivision regulations and other relevant laws affecting titles.
- Drafted reports summarizing findings from title searches indicating any possible problems associated with a property's title history.
- Reviewed contracts between parties involved in real estate transactions.
- Negotiated solutions when conflicts arise over ownership rights or interests in properties.
- Performed title searches, ordered reports, and obtained clearance documents.
Customer Service Representative
Eldorado Animal Clinic
Santa Fe, NM
11.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Family Assistance Analyst
Human Services Department
Santa Fe, NM
10.2022 - 10.2023
- Provided assistance to families in need of financial aid, including processing applications and determining eligibility.
- Conducted interviews with applicants to assess their needs and determine the appropriate benefits or resources for them.
- Ensured compliance with all relevant regulations and policies when providing family assistance.
- Developed plans for providing financial assistance to eligible families, including budgeting advice and debt management strategies.
- Maintained accurate records of services provided, client interactions, and case notes in accordance with applicable laws and regulations.
- Collaborated with other government agencies and community organizations to coordinate services for clients.
- Assisted families with applying for public benefits such as SNAP, TANF, Medicaid programs as well as housing subsidies.
- Advised clients on how best to use available resources to meet their needs while also ensuring their long-term self-sufficiency goals were met.
- Analyzed data from various sources to identify trends in family assistance requests and develop reports outlining those findings.
- Monitored client progress towards self-sufficiency goals by conducting periodic assessments of income, expenses, employment status.
- Provided ongoing support services such as job search guidance, career counseling, parenting classes., as needed.
- Educated clients about available community resources that could help them become more independent and self-sufficient.
- Developed outreach materials regarding family assistance programs to increase awareness among the general public.
- Attended meetings with representatives from other social service agencies to discuss program updates or new initiatives.
- Facilitated workshops on topics related to family assistance such as budgeting basics or finding employment opportunities.
- Responded promptly to inquiries from clients regarding their cases or any issues they may have encountered during the process.
- Participated in training sessions designed to keep staff up-to-date on current practices related to family assistance programs.
- Reviewed application materials submitted by potential beneficiaries prior to making a decision on eligibility for benefits.
- Evaluated changes in household circumstances that could affect a beneficiary's eligibility for continued program participation.
- Maintained positive working relationship with fellow staff and management.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Informed applicants of other agencies providing useful or related assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Customer Service Representative
Smith Veterinary Hospital
Santa Fe, NM
02.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Took special orders in person and over telephone, generating additional revenue every month.
- Prevented key account losses by researching discrepancies and correcting problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Led on- and off-site customer support teams across multiple time zones.
- Oversaw warranty counseling process to manage expense controls.
Title Examiner
First New Mexico Title
Taos, NM
07.2016 - 02.2021
- Reviewed and analyzed legal documents such as deeds, title abstracts, mortgages, judgments, liens and plats to determine ownership of real estate.
- Conducted research in public records including county courthouses, registries of deeds and other applicable sources for title information.
- Examined chain of title to identify issues or defects that may affect marketability of the property.
- Analyzed prior and current land use regulations to determine any potential restrictions on the use of a particular parcel of land.
- Interpreted state statutes related to real estate law, zoning ordinances, subdivision regulations and other relevant laws affecting titles.
- Prepared title commitments with detailed descriptions of outstanding encumbrances affecting a property's title status.
- Verified accuracy and completeness of legal documents before closing a transaction.
- Assisted attorneys in preparing legal opinions regarding title matters.
- Coordinated with lenders, underwriters and clients to answer questions about properties' titles or transactions involving them.
- Performed due diligence investigations on prospective acquisitions by researching deed records and tax assessments.
- Drafted reports summarizing findings from title searches indicating any possible problems associated with a property's title history.
- Researched historical documents to verify boundaries between adjacent parcels.
- Identified potential risks associated with titles based on examination results.
- Developed strategies for resolving difficult cases requiring additional investigation or analysis.
- Provided guidance on complex technical matters related to real estate law.
- Evaluated various types of insurance policies pertaining to real estate transactions.
- Collaborated with surveyors in determining boundary lines between properties.
- Reviewed contracts between parties involved in real estate transactions.
- Investigated claims against titles arising from past ownerships or transfers.
- Negotiated solutions when conflicts arise over ownership rights or interests in properties.
- Performed title searches, ordered reports and obtained clearance documents.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Maintained regular communications with clients to discuss and resolve issues.
- Evaluated documents to determine property ownership.
- Reviewed real estate closing files to identify and correct errors.
- Processed and maintained title files, implementing security measures to protect data.
- Exchanged title-related information with realtors and lending personnel.
- Assessed legal materials to aid in key decision making.
Cashier
McDonald's
Taos, NM
10.2012 - 07.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
Movie Theater Attendant
Mitchell Theaters
Taos , NM
04.2012 - 06.2012
- Greeted customers and provided them with information about movie showtimes.
- Assisted customers in selecting films, snacks, and merchandise.
- Operated cash registers to process customer transactions.
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
- Maintained inventory of concession items such as popcorn, candy, and beverages.
- Set up auditoriums for specific movie showings by opening curtains, adjusting seating, and turning on lights.
- Handled customer complaints in a professional manner and referred difficult issues to the manager.
- Checked identification of patrons purchasing restricted-age tickets or items.
- Kept accurate records of ticket sales and concession stand purchases using POS systems.
- Provided excellent customer service by answering questions about movies and services offered by the theater.
- Monitored guests during movie screenings to ensure that everyone was following theater policies.
- Verified age requirements for R-rated movies before allowing admittance into theaters.
- Restocked concession stands with food, drinks, napkins, utensils., throughout each shift.
- Performed daily maintenance tasks such as checking fire extinguishers, cleaning glass doors and windows.
- Distributed promotional materials such as flyers or coupons to guests entering the theater.
- Processed refunds or exchanges for dissatisfied customers who had purchased tickets or concessions.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Collected and took out garbage from concession stand and bathroom bins.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Swept food, debris and trash off of lobby and movie room floors.
- Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
- Distributed refunds, promoted theater merchandise and issued gift cards.
- Managed cash and credit transactions and balanced registers after shifts.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Counted cash in cash register at end of shift to tally with tickets sold.
- Maintained positive working relationship with fellow staff and management.
- Greeted and assisted customers to foster positive experiences.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Processed admission payments and provided tickets.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
Education
General Studies
Taos High School
Taos, NM05-2011
Skills
- Information Security
- Product Knowledge
- Report Generation
- Consultative Sales
- Document retrieval surveys
- Excellent researching abilities
- Report Preparation
- Records evaluation
- Property Research
- Title Research
- File Management
- Organizational Skills
- Documentation Review
- Written Communication
- Adaptability and Flexibility
- Problem-Solving
- Multitasking
- Effective Communication
- Analytical Thinking
- Task Prioritization
- Time Management
- Office management
- Calendar management
- Document preparation
- Meeting coordination
- Microsoft Excel
- Expense reporting
- Database management
- Customer relationship management
- Information organization
- Time management
- Effective communication
- Problem solving
- Confidentiality maintenance
- Project support
- Team collaboration
- Customer service
- Scheduling
- Information confidentiality
- Documentation and reporting
- Quality control
- Event coordination
- Spreadsheet creation
- Business correspondence
- Spreadsheet tracking
- Multi-line phone proficiency
- Videoconference preparation
- Proofreading
- Mail management
- Articulate and well-spoken
- Email management
Affiliations
- Crochet
- Reading
- Writing
- Hiking
- Traveling
Certification
- PED Certified
- Defensive Driving Certifed
- CPR/First Aid Certified
Education and Training
other
Languages
3
Languages
English
Professional
Timeline
Executive Administrative Assistant
New Mexico Correction Department
02.2025 - Current
Title Examiner
New Mexico Department of Transportation
04.2024 - 02.2025
Customer Service Representative
Eldorado Animal Clinic
11.2023 - 04.2024
Family Assistance Analyst
Human Services Department
10.2022 - 10.2023
Customer Service Representative
Smith Veterinary Hospital
02.2021 - 10.2022
Title Examiner
First New Mexico Title
07.2016 - 02.2021
Cashier
McDonald's
10.2012 - 07.2016
Movie Theater Attendant
Mitchell Theaters
04.2012 - 06.2012
General Studies
Taos High School
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