Julia Shaw
Raeford ,NC
Summary
Dynamic leader with a proven track record enhancing stakeholder satisfaction and team productivity through effective program leadership and staff development. Skilled in regulatory compliance and critical thinking, I excel in fostering professional growth and implementing strategic plans for long-term success.
Overview
9
9
years of professional experience
Work History
Program Director
Canyon Hills Treatment Facility
01.2018 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
- Improved stakeholder satisfaction through regular communication and updates on project progress.
- Coordinated with regulatory bodies to ensure program compliance with all local, state, and federal regulations.
- Compile, organize, prepare, and maintain an assortment of records, reports, and information in an effective manner.
- Identified risks and developed mitigation plans.
Army Ed. Counselor
MES, Inc
02.2016 - 02.2018
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Guided clients in development of personal goals and strategies for achieving them.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Provided crisis intervention services, offering immediate support and stabilization.
Documentation Specialist
M.E. Greenhouse
08.2016 - 08.2017
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Identified audit parameters to comply with quality standards.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Ensured compliance with regulatory requirements by diligently updating documentation according to changing guidelines.
- Coordinated with external vendors to acquire necessary documentation for product integration, expediting project timelines.
- Increased team productivity by establishing streamlined processes for document review, approval, and publication.
- Reduced revision timeframes by proactively addressing potential issues during document development stages through attention to detail and strong communication skills.
- Streamlined documentation processes for increased efficiency in project completion and reduced errors.
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
- Managed file archival and information retrievals.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Identified areas of weakness and recommended or implemented process improvements.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
Education
Bachelor of Arts -
Ashford University
San Diego, CA10.2013
Skills
- Attention to Detail
- Issue Resolution
- Teamwork and Collaboration
- Decision-Making
- Analytical Thinking
- Excellent Communication
- Professionalism
- Performance Quality Assurance
Timeline
Program Director
Canyon Hills Treatment Facility
01.2018 - Current
Documentation Specialist
M.E. Greenhouse
08.2016 - 08.2017
Army Ed. Counselor
MES, Inc
02.2016 - 02.2018
Bachelor of Arts -
Ashford University
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